CYNTHIA M. SIMPSON
Florissant,Missouri
Summary
Human Resources Generalist successful at helping new employees adjust to company culture and feel valued in their new roles. Hard-working Human Resource Generalist who is highly efficient in time-critical situations. Skillfully prioritizes and manages all aspects of the payroll process. Understanding HR Generalist adept at managing a wide range of employee relations issues. Expertise in problem solving and mediation. New employee orientations Compensation and benefits Termination procedures FMLA comprehension MS Office proficient Process Payroll Knowledgeable in all HR Systems Team building Employee recruitment Seasoned Payroll Specialist bringing 9 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
17
17
years of professional experience
Work History
Human Resources Director
Manchester Rehabilitat and Healthcare
08.2025 - Current
- Developed and implemented comprehensive HR strategies aligned with organizational goals.
- Led talent acquisition initiatives, enhancing recruitment processes and improving candidate experience.
- Streamlined onboarding procedures, resulting in increased employee retention rates.
- Fostered a culture of continuous improvement through employee engagement programs and feedback mechanisms.
- Managed performance evaluation systems, ensuring alignment with organizational objectives and staff development plans.
- Oversaw compliance with labor laws and regulations, mitigating risk for the organization.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Increased employee engagement with open communication channels and regular feedback opportunities.
Human Resources Payroll Specialist
Willowcreek Rehab & Nursing
02.2025 - 08.2025
- Process payroll for over 150 employees using ADP Workforce Now system.
- Ensure compliance with federal and state payroll regulations to mitigate risks.
- Reconcile discrepancies in payroll data and resolve issues efficiently.
- Collaborate with HR team to streamline onboarding processes for new hires.
- Provided expert guidance on federal, state, and local tax laws pertaining to payroll, assisting both employees and management in navigating complex regulations.
- Ensured accurate and timely payroll processing for over 200 employees on a bi-weekly basis, maintaining strict adherence to deadlines and regulations.
- Implemented automated timekeeping software that reduced administrative burden while improving accuracy in employee hour tracking.
- Streamlined onboarding processes, enhancing new employee integration and satisfaction.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Implemented performance reviews and motivational strategies to elevate HR team results.
Sales Associate
JCPenney
08.2024 - 05.2025
- Delivered exceptional customer service to enhance shopping experience and drive repeat business.
- Managed inventory levels, ensuring product availability through effective stock organization.
- Trained new associates on sales techniques and customer engagement strategies to improve team performance.
- Executed visual merchandising standards to maximize product visibility and attract customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Package Handler
FedEx:Ground
09.2023 - 08.2024
- Operated material handling equipment to efficiently move packages within the facility.
- Sorted and organized packages based on destination, ensuring timely processing.
- Conducted quality checks on incoming and outgoing shipments to maintain accuracy.
- Collaborated with team members to streamline package flow and reduce delays.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Human Resources Coordinator
Parc Provence
04.2022 - 07.2023
- Assist the Human Resources Director with all front office processes employee onboarding, office supplies / equipment, personnel files
- Provide administrative support to Administrator, Human Resources Director and Department heads
- Follow State Regulations and policies and procedures as set by the Human Resources Director and Administration in all areas of duties.
- Provide accuracy with database tracking, employee meal tracking and Orientation
- Maintain the highest degree of confidentiality
- Participate in all training offered by employer
- Process Bi-weekly payroll for new hires and employees
Accounting / Payroll Specialist
Caring Solutions
08.2019 - 10.2021
- Managed payroll for organization of 125 personnel. Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Monitored and tracked all employees' leave time.
- Process Receivables and Payables into Quickbooks for timely payments
- Filing of invoices after payment has been processed Maintain Operating, Client and Special Needs accounting Excel spreadsheet to document all checks written in the accounts daily.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders
Human Resources Generalist
Caring Solutions
08.2011 - 08.2019
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in Paylocity Heartland and Paycheck Flex.
- Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Facilitated criminal background check process for new hires. Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
Program Supervisor
Caring Solutions
04.2009 - 06.2011
- Supervised 20 program staff members.
- Intervened in crisis situations to protect residents and others. Monitored team performance, including developing performance improvement plans and recommending achievement awards.
- Provided emotional support while with residents to develop long term plans and goals.
- Hired, trained and supervised a team of 3 project managers.
- Introduced the first formal performance review program, creating a flexible and well-received tool used company-wide
- Developed and facilitated company-wide 'town-hall meetings' to address discipline, code of conduct, FMLA policy and benefits issues.
- Developed the first comprehensive recruiting strategy, which decreased employee turnover by 86%.
Education
High School Diploma -
Northwest High School
St. Louis, MO06.1991
Skills
- Critical Thinking
- Timecard Management
- Intuit QuickBooks
- Client Billing
- Data Compiling and Verification
- Clerical Support
- Microsoft Office
- Employee Training
- Employment Verification
- Automated and Manual Check Processing
Timeline
Human Resources Director
Manchester Rehabilitat and Healthcare
08.2025 - Current
Human Resources Payroll Specialist
Willowcreek Rehab & Nursing
02.2025 - 08.2025
Sales Associate
JCPenney
08.2024 - 05.2025
Package Handler
FedEx:Ground
09.2023 - 08.2024
Human Resources Coordinator
Parc Provence
04.2022 - 07.2023
Accounting / Payroll Specialist
Caring Solutions
08.2019 - 10.2021
Human Resources Generalist
Caring Solutions
08.2011 - 08.2019
Program Supervisor
Caring Solutions
04.2009 - 06.2011
High School Diploma -
Northwest High School