Cynthia M Smith
Towanda,PA
Summary
Dynamic Level 4 Transportation Manager at Amazon.com Services, adept at optimizing logistics operations and reducing costs through strategic freight negotiation. Proven leadership in fostering team collaboration and enhancing safety protocols, resulting in improved delivery efficiency and customer satisfaction. Skilled in route planning and performance maximization, driving continuous improvement initiatives.
Overview
17
17
years of professional experience
Work History
Level 4 Transportation Manager
Amazon.com Services
10.2019 - Current
- Led transportation operations to optimize delivery efficiency across multiple routes.
- Implemented process improvements that reduced transit times and enhanced service quality.
- Managed logistics budgets, ensuring cost-effective transportation solutions while maintaining operational standards.
- Developed training programs for staff, enhancing team performance and adherence to safety protocols.
- Coordinated with cross-functional teams to streamline supply chain processes and improve inventory management.
- Analyzed performance metrics to identify trends and implement corrective actions for continuous improvement.
- Negotiated contracts with carriers, securing favorable terms that supported operational goals and compliance requirements.
- Oversaw fleet maintenance schedules, ensuring vehicle readiness and compliance with regulatory standards.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Organized records of vehicles, schedules and completed orders.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Oversaw team of [25] drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Developed criteria and application instructions for federal and state public transportation programs.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
- Streamlined operations by implementing new technologies for better communication and data management.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Conducted regular analysis of transportation data to identify trends and areas for improvement.
- Improved safety records, conducting regular vehicle maintenance checks and driver training sessions.
- Implemented green initiatives, reducing carbon footprint of transportation operations.
- Enhanced customer satisfaction, providing timely and accurate shipment tracking information.
- Streamlined route planning for reduced fuel consumption, implementing advanced software tools.
- Increased efficiency in load planning, utilizing advanced logistics software.
- Streamlined communication between departments to ensure smooth operation of transportation network.
- Led initiatives to upgrade fleet with more fuel-efficient vehicles, demonstrating commitment to sustainability.
- Reduced delivery times through meticulous route analysis and optimization.
- Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.
- Led cross-functional teams to develop transportation strategies that aligned with organizational goals.
- Enhanced team productivity by introducing comprehensive training programs for new hires.
- Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining inventory levels for peak efficiency.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Improved driver retention rates with focus on professional development and positive work environment.
- Developed contingency plans to minimize disruptions in supply chain.
- Achieved significant cost savings with negotiation of freight contracts.
- Negotiated with maintenance vendors for better rates, improving vehicle uptime without increasing costs.
- Optimized shipment schedules for impact, employing strategic planning and forecasting.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Integrated warehouse operations with existing and new business processes.
Yard Specials
Amazon.com Fulfillment Center
11.2016 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Problem Solver
Amazon.com Fulfillment Center
11.2011 - 11.2016
- Supervised daily operations to ensure efficiency and adherence to safety standards.
- Streamlined workflow processes, reducing bottlenecks and improving productivity across teams.
- Mentored junior staff on best practices for inventory management and order fulfillment.
- Implemented new systems for tracking package movement, enhancing accuracy of deliveries.
- Analyzed operational data to identify trends, informing strategic decisions for resource allocation.
- Collaborated with cross-functional teams to optimize supply chain activities and reduce delays.
- Developed training materials to enhance team performance in handling complex fulfillment tasks.
- Led initiatives focused on continuous improvement, fostering a culture of accountability and excellence.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Looked outside known experience to find solutions and produce results.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Coordinated with multiple departments to ensure seamless implementation of solutions, enhancing overall productivity.
- Improved client satisfaction with detailed needs assessments and tailored solutions.
Assistant Management
Hoilday Inn Express
04.2009 - 11.2011
- Supervised daily operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored staff on customer service standards and operational procedures.
- Developed and implemented strategies to improve operational efficiency and service delivery.
- Coordinated with departments to streamline communication and enhance workflow processes.
- Managed inventory controls, ensuring accurate stock levels and timely replenishment of supplies.
- Analyzed guest feedback to identify areas for improvement in services offered.
- Oversaw scheduling, optimizing staff allocation based on peak occupancy rates.
- Conducted performance evaluations, facilitating professional development for team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Hanover Area High School
Hanover06-2003
Skills
- Internal loss prevention
- Carrier selection
- Warehouse operations
- Transportation regulations
- Safety management
- Route planning
- Materials management
- Shipment coordination
- Load planning
- Continuous improvement
- Safety regulations implementation
- Fleet management
- Freight negotiation
- Budget control
- Route optimization
- Cost control and tracking
- Cost control
- Performance maximization
- Staff recruitment
- Contract management
- Policy development
- Schedule control
- Hazardous material tracking
- Dispatch operations
- Shipping cost reduction
- Resource management
- Relationship building
- Transportation coordination
- Cost reduction
- Supply chain performance management
- Business workflows
- Process integration
- Web-based logistics information systems
- Service coordination
- Profit and loss management
- Vehicle inspection
- Warehouse logistics
- Warehouse safety programs
- Order fulfillment
- Receiving oversight
- Logistics database management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Cleaning and sanitizing
- Warehouse safety
- Attention to detail
- Multitasking
- Multitasking Abilities
- Loading and unloading
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Shipping and receiving
- Warehouse organization
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Daily operations management
- Logistics analysis
- Inventory reconciliation
- Data entry
- Team building
- Safety protocols
- Task prioritization
- Work Planning and Prioritization
- Safety standards
- Shipment tracking
- Self motivation
- Conflict resolution
- Customer relationship management
- Analytical thinking
- Operations management
- Documentation
- Goal setting
- Equipment inspections
- Professionalism
- Onboarding and training
- Freight management
Timeline
Level 4 Transportation Manager
Amazon.com Services
10.2019 - Current
Yard Specials
Amazon.com Fulfillment Center
11.2016 - 10.2019
Problem Solver
Amazon.com Fulfillment Center
11.2011 - 11.2016
Assistant Management
Hoilday Inn Express
04.2009 - 11.2011
High School Diploma -
Hanover Area High School