Cynthia Mull
Hot Springs,AR
Summary
Punctual and honest pharmacy tech with solid background in pharmacology environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Outgoing Front End Cashier bringing 17 years of experience in Pharmacy roles. Excellent math skills. Quickly calculates and processes transactions. Strong product knowledge and understanding of target customers. Talented at packaging and transporting merchandise, minimizing product loss and enhancing customer service. Dedicated Pharmacy tech with 17 years of experience collecting customer payments. Accurately calculates cash, detects counterfeit bills and makes changes. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Walmart
Hot Springs, , AR
03.2022 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Walgreen's Pharmacy
Hot Springs, AR
04.2011 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in pos to include current information such as medications and insurance details.
Certified Pharmacy Technician
Budget Pharmacy
Hot Springs National Park, AR
10.2009 - 04.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Village Health Mart
Hot Springs Village, AR
08.2005 - 10.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Restocked automated medication dispensing equipment.
Education
Associate of Science - Pharmacy Technology
Remington College
Little Rock, AR04.2005
Skills
- FDA Drug Safety Guidelines
- Processing payments
- Confidentiality and HIPAA
- Medicare and Medicaid process
- Assisting pharmacists
- Updating medication histories
- Manual and automated medication dispensing
- Drug storage procedures
- Receiving incoming supplies
- Drug safety
- Secure storage of medications
- HIPAA
- Patient confidentiality
- Typing medication labels
16 Years United States Navy
Petty Officer 2 Class
Stationed in Norfolk VA
On 2 ships the
USS Grasp ARS 51
USS Merimack AO 179
Stationed in Hawaii
Worked for Admiral Robert Kelly
Stationed Jacksonville FL
USS Hue City CG 66
Timeline
Pharmacy Technician
Walmart
03.2022 - 06.2022
Certified Pharmacy Technician
Walgreen's Pharmacy
04.2011 - 03.2022
Certified Pharmacy Technician
Budget Pharmacy
10.2009 - 04.2011
Certified Pharmacy Technician
Village Health Mart
08.2005 - 10.2009
Associate of Science - Pharmacy Technology
Remington College
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