Cynthia Mullinax
Fort Mill
Summary
Results-driven Business Analyst with extensive experience in corporate office environments, specializing in Point-of-Sale systems. Recognized for exceptional multitasking abilities, strong organizational skills, and a steadfast commitment to project success. Proven track record of effective verbal and written communication, fostering collaboration across departments to achieve common goals. Core competencies include requirements gathering, release note documentation, QA testing, defect review, and deployment support, ensuring comprehensive project oversight and quality assurance.
Overview
26
26
years of professional experience
Work History
Played Part of Technical PM Role
Cognizant (Client CVS)
09.2025 - Current
- Played role of Technical PM with hands on experience
- Held code review meetings
- Maintained release content sheet, roadmap and release calendar
- Worked with deployment team on deployment schedules
Business Analyst
Cognizant (Client CVS)
10.2020 - Current
- Gather business requirements for Point-of-Sale enhancements including ACO registers (self-checkout)
- Work with business partners to create User Stories in Rally
Production Support
Cognizant (Client CVS)
10.2020 - Current
- Monitor Service now tickets in POS development queue
- Analyzed logs from production stores to help identify issues
- Monitor store POS reloads
- Generate weekly and monthly reports
Associate - Projects
Cognizant (Client Family Dollar)
01.2018 - 10.2020
- Gather business requirements for Point-of-Sale enhancements from Store Operations
- Gather business requirements and document current and proposed changes for UCCX/SPOC from Customer Care teams and Human Resource Teams
- Collaborated with offshore QA team and development teams to review defects
- Facilitated cross functional meetings for status updates
- Provided release notes to business partners on new Point-of-Sale functionality
Business Analyst, Information Technology
FAMILY DOLLAR STORES, INC – Matthews, NC
01.2006 - 01.2018
- Gather business requirements and document current and proposed process for Point-of-Sale enhancements from Store Operations and Loss Prevention
- Gather business requirements and document current and proposed changes for UCCX/SPOC from Customer Care teams and Human Resource Teams
- Gathered business requirements/change request’s for Family Knowledge (in house store support repository)
- Assisted quality assurance team as needed by creating test strategy documents, testing summary, smoke testing, and logging defects
- Collaborated with offshore QA team to review defects
- Worked with development teams to review defects
- A fortune 500 company with over 8,200 stores nation-wide, providing value, convenience and quality to meet the needs of neighborhood customers in a small-box format.
Customer Service Agent/Store Systems Analyst
Cato – Charlotte, NC
01.2000 - 01.2005
- Managed incoming phone calls from Cato and It’s Fashion stores and vendors in a timely manner
- Created work orders with vendors on store support issues
- Assisted in testing new Point of Sale Code
- Created training documents and communication for stores to update on new Point of Sale changes
Education
High School Diploma -
Lee County Senior High School
Sanford, NC06-2024
Skills
- SQL
- MS PowerPoint
- MS Excel
- MS Word
- Visio
- Jira
- Technical troubleshooting
- Requirements analysis
- Rally
- Service Now
- Technical project planning
Timeline
Played Part of Technical PM Role
Cognizant (Client CVS)
09.2025 - Current
Business Analyst
Cognizant (Client CVS)
10.2020 - Current
Production Support
Cognizant (Client CVS)
10.2020 - Current
Associate - Projects
Cognizant (Client Family Dollar)
01.2018 - 10.2020
Business Analyst, Information Technology
FAMILY DOLLAR STORES, INC – Matthews, NC
01.2006 - 01.2018
Customer Service Agent/Store Systems Analyst
Cato – Charlotte, NC
01.2000 - 01.2005
High School Diploma -
Lee County Senior High School