Summary
Overview
Work History
Education
Skills
Certification
Strengths
Languages
Technical Skills
Accomplishments
References
Timeline
Generic

Cynthia Munoz

Sanger,Texas

Summary

Highly skilled and detail-oriented 8-year United States Air Force veteran seeking a challenging role as a FOIA/PA Paralegal Specialist in a federal agency. Leveraging extensive experience in processing complex case requests, researching legal issues, and training staff to enhance efficiency and compliance. Proficient in Freedom of Information Act, Privacy Act, Records Management, Microsoft SharePoint Enterprise Information Management (EIM), and Section 508 Compliance. Acknowledged for exceptional adaptability in dynamic, fast-paced environments, integrating innovative procedures to foster a culture of continuous quality improvement. Recognized for strict adherence to policies and regulations. Committed to upholding the highest standards of excellence and prepared to leverage extensive expertise for organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DATA OPERATIONS SUPERVISOR

United States Air Force Reserves
Fort Worth, Texas
01.2023 - Current
  • Utilize computer systems to collect and manage attendance accountability program data, leveraging the Air Force Reserve Training Assembly (UTA) database. Produce attendance and statistical reports by extracting data from various sources for the supervisory team.
  • Assist in the preparation of thorough reports and presentations using the Unit Training Assembly Processing System (UTAPS)
  • Collaborate with cross-functional teams to conduct administrative and analytical evaluations to assess the effectiveness and efficiency of the implementation of by-law programs for which the Data Operations Center is responsible.
  • Effectively integrate and communicate new initiatives to team members for seamless implementation. Maintains
  • Proficiently develop Standard Operating Procedures (SOPs) for newly integrated Enterprise Information Management (EIM) and SharePoint processes, encompassing sign-in, sign-out, accountability, in-processing, and out-processing procedures. These SOPs are instrumental in optimizing daily task execution
  • Utilize advanced Microsoft SharePoint Office 365 expertise to overhaul and sustain a prominent SharePoint program for the 301 Air Reserve Fighter Wing, ensuring its continuous high visibility and optimal performance
  • Provide leadership and supervision to a 4-member team, exhibiting effective mentorship and conducting workforce performance evaluations. Ensure the consistent enforcement of policies and regulations, while also evaluating productivity and assessing program impact.
  • Apply advanced time management and multi-tasking skills to optimize productivity during UTA days, ensuring the mission is effectively accomplished within the allocated timeframe.

SPECIAL OPERATIONS SUPERVISOR

United States Air Force
Ramstein Air Base, Germany
11.2018 - 01.2023
  • Completed a two-week National Archives and Records Administration (NARA) training program and achieved certification by passing the end-of-course test with distinction.
  • Acted as Section Chief for the 693 ISS Software Development Operations team, fostering collaboration with cross-functional teams to ensure alignment with organizational objectives and mission requirements.
  • Spearheaded the comprehensive planning, coordination, and successful launch of 11 software products for the 639 Intelligence Surveillance and Reconnaissance Group (693 ISRG), adeptly managing seamless transitions across development, testing, and production environments while proactively minimizing operational downtime and mitigating potential risks
  • Recognized operational shortcomings within the existing procedures of the Intelink SharePoint program for the 693 ISRG.
  • Developed, implemented, and monitored quantitative and qualitative research methodologies for SharePoint training, continuity, and governance drafts. Conducted efficiency and effectiveness analyses to measure program objectives achievement.
  • Developed a comprehensive understanding of the program's objectives, stakeholders involved, and goals to draft governance and a framework that addressed identified deficiencies.
  • Co-led the 693 ISRG's SharePoint migration to Intelink SharePoint 2013, showcased exceptional multitasking abilities and effective time management.
  • Defined SharePoint migration timeline, objectives, scope, and success criteria while ensuring the seamless transition of critical SharePoint content.
  • Generated statistical data and migration reports to identify recurring analyses, findings, patterns, and trends, mitigating redundancies and facilitating content maintenance within the organization.
  • Pioneered a DevOps training plan for a six-member work center, applying commercial project management methodologies to enhance support for intelligence exploitation operations on a 400-million-dollar weapon system
  • Effectively maintained, troubleshot, and enhanced software systems used by 693 ISRG analysts, facilitating the delivery of actionable intelligence across three continents
  • Orchestrated the integration of a talent management site template into the existing talent management application & and routing process, strengthening the recruitment of critical job positions.
  • Applied 19 hours of automated approval process training towards streamlining the agency's travel accountability program for 223 members
  • Led a three-member team in designing and developing the 693 ISRG Special Security Office webpage, introducing six new functionalities. These enhancements effectively resolved a security deficiency and enabled the processing of over 500 travel requests.
  • Managed the Intelink SharePoint Site Collection Administration hierarchy
  • Maintained 80 sites across 188 security groups and resolved three critical personal information and medical inspection discrepancies across 27 sites
  • Evaluated the impact of programs on interrelated human resources functions, including employee engagement, management and employee relations, performance measurement, work-life balance and benefits, and workforce motivation.

KNOWLEDGE MANAGEMENT SPECIALIST

United States Air Force
Peterson Air Force Base, Colorado
06.2015 - 11.2018
  • Oversaw the Records and Information Management; Freedom of Information Act (FOIA); Privacy Act (PA); Publications and Forms; Information Collection Requests (ICR); Enterprise Information Management (SharePoint); and Section 508 compliance programs, providing critical support to 21 Space Wing personnel.
  • Successfully underwent FOIA Manager training, gaining expertise in the development, review, and revision of agency-specific FOIA policies, procedures, and guidance documents.
  • Solely chosen for the FOIA Manager role based on exemplary performance and demonstrated responsibility. Successfully assumed control of the FOIA program, rapidly acquiring the knowledge needed to sustain effective operations, ensuring compliance even under short notice.
  • Led and supervised the processing of FOIA/PA case requests, ranging from simple to the most complex, ensuring thorough case management for over 39 FOIA managers within the Air Force's 21 Space Wing. Scrutinized evidence and documentation for adherence to applicable laws and regulations before releasing case files to the public.
  • Engage in effective communication, coordination, and negotiation with FOIA managers, legal office personnel, Air Force Personnel Center (AFPC) staff, and requesters at all levels to address FOIA/PA legal and policy questions and concerns.
  • Examined case file documentation prepared by FOIA specialists and other FOIA managers to ensure accuracy, identify discrepancies, and ensure proper application of FOIA exemptions. Provided valuable insights and recommendations for improving issues and sufficiency of evidence and documentation.
  • Mastered the Adobe redacting tool for performing FOIA exemption redactions and conducting case file reviews. Rapidly acquired proficiency in the FOIAXpress system to streamline and automate time-consuming and costly FOIA request management processes.
  • Managed an updated case file timeline to facilitate accurate case tracking. Upon receiving FOIA actions, adeptly prepared all required records releases, correspondence, notices, internal memoranda, and other documentation using electronic image processing systems.
  • Analyzed the impact of current FOIA procedures within the organization, offering recommendations to improve the dissemination of information and standard operating procedure guides. Aimed to enhance the effectiveness and engagement of training sessions.
  • Conducted comprehensive research and analysis, preparing documentation for legal issues arising in the processing of complex FOIA/PA requests. Collaborated with the legal office to request legal review, if applicable, prior to releasing records.
  • Secured written assurance of payment or advance payment as required, processed FOIA payments for case processing, meticulously filed and maintained payment processing receipts.
  • Developed comprehensive training materials for FOIA staff, emphasizing screening, indexing, coding, and case document control to enhance team capabilities. Ensured program managers acquired and maintained the necessary skills, knowledge, and experience for the FOIA program's success.
  • Managed and organized FOIA program reference and official records within shared drives and electronic records management systems. Maintained strict adherence to records disposition schedules, ensuring the FOIA and Records Management programs were inspection-ready at all times.
  • Directed the implementation of internal controls, self-assessment procedures, and remediation plans to support the agency-wide Records and Information Management program for the Air Force's fifth-largest wing. This program served 39 units, 23 Geographically Separated Units in 7 countries, and 9 states.
  • Delivered comprehensive guidance and established procedural protocols for 11,000 personnel within the 21 Space Wing, enabling them to effectively adhere to the General Records Schedule and agency-specific retention schedule criteria.
  • Authored and rigorously enforced policies and procedures for 21 Space Wing's by-law programs, including FOIA, Records and Information Management, Privacy Act, and Section 508. Ensured strict compliance with federal requirements and alignment with Air Force Space Command (AFSPC) records objectives.
  • Assessed and validated the integration of essential Records Information Management (RIM) requirements into IT system functionality, overseeing more than 1,000 Electronic Records Management (ERM) access requests
  • Proactively eliminated over 100 unauthorized user accounts, enhancing the security of 4 terabytes of Personally Identifiable Information (PII) and critical data.
  • Orchestrated and implemented quality improvement initiatives at Peterson Air Force Base's records staging facility. Planned and executed a records inventory project aimed at optimizing storage space, identifying shelf availability remotely, and maximizing manpower efficiency.
  • The Records inventory project effectively doubled the available staging storage capacity of the facility and enabled meticulous tracking and secure management of staged records while simultaneously preventing a potential $3,000 fine.
  • Demonstrated rapid adaptability by successfully transitioning into the role of Task Management Tool (TMT) Manager and swiftly acquiring the requisite knowledge to fulfill responsibilities. Delivered training to 50 personnel for a TMT system upgrade on short three-day notice.
  • Ran the restoration of data within the Electronic Record Keeping (ERK) directory at Peterson AFB, skillfully troubleshooting and recovering 18.7K deleted files, thereby salvaging 6GB of critical contracting data.
  • Revamped Peterson AFB's records management training program, leading and coordinating 20 highly successful training sessions that guided 1.5K users toward strict adherence and compliance with federal policy. This effort resulted in an impressive 96% compliance rate with Air Force Common Output Level Standard (AFCOLS) requirements
  • Directed the approval process for transferring permanent records to NARA facilities. Identified, organized, and prepared 50 boxes of records for transfer, meticulously adhering to NARA policies and procedures.

Education

MASTER IN BUSINESS ADMINISTRATION - Business Studies

University of North Texas
05.2024

ASSOCIATE IN INFORMATION RESOURCE MANAGEMENT -

Community College of the Air Force
06.2016

BACHELOR OF ARTS - Communication Technology

University of Texas at Arlington
05.2014

ASSOCIATE IN SCIENCE -

Richland College
08.2012

Skills

Case File Examination

Detail Oriented

FOIA/PA Case Processing

Compliance Management

Training and Development

Negotiation and Communication

Legal Research and Analysis

Process Improvement

Attention to Detail

Oral & Written Communication

Decision Making

Project Management

Critical Thinking

Organizational Skills

Electronic Image Processing

Information Dissemination

Correspondence and Documentation Preparation

Organization Impact Analysis

Time & Resource Management

Reporting & Briefing

Technology Application

Collaboration Skills

Bilingual: Spanish English

Certification

Top Secret | SCI

Strengths

  • Awareness of relevant regulations and compliance standards, such as HIPAA, and NARA, as they pertain to records management.
  • Understanding of Information Life Cycle (ILC) strategies to manage the entire lifecycle of records from creation to disposition.
  • Knowledge of techniques and tools for preserving digital records and information for the long term.
  • Proficient in project management methodologies, including planning, execution, monitoring, and evaluation.
  • Formal training and expertise in the development of records retention and disposition schedules.
  • Skilled in organizing, categorizing, and maintaining digital and physical content.
  • Understand the importance of adhering to quality assurance standards, assessing the sufficiency of services delivered, and evaluating their impact on employee engagement, employee relations, benefits, and workforce motivation.
  • Skilled in organizing and facilitating staff-assisted visits, including coordinating schedules, preparing documentation, and ensuring visitors receive comprehensive support and information during their visits.
  • Proficient in navigating and implementing FOIA regulations and processes to efficiently respond to requests for access to government records.
  • Understanding of SharePoint server and online environments, enabling me to efficiently manage user permissions, site collections, and customizations.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Technical Skills

  • Microsoft SharePoint
  • Microsoft Power Apps
  • Microsoft Automate
  • SharePoint Designer
  • InfoPath
  • FOIAXpress
  • Microsoft TEAMS
  • Microsoft Word, Project, Excel, Power Point
  • Adobe Redacting Tool

Accomplishments

  • Awarded Air and Space Commendation Medal | January 2023
  • Awarded Air Force Achievement Medal | November 2018
  • Group’s Squadron of the Year 2019
  • Critical to Team of the 4th Quarter Award | 2019
  • Critical to Team Information Dominance Award | 2019
  • Awarded Airman of the First Quarter | 2016

References

References available upon request.

Timeline

DATA OPERATIONS SUPERVISOR

United States Air Force Reserves
01.2023 - Current

SPECIAL OPERATIONS SUPERVISOR

United States Air Force
11.2018 - 01.2023

KNOWLEDGE MANAGEMENT SPECIALIST

United States Air Force
06.2015 - 11.2018

MASTER IN BUSINESS ADMINISTRATION - Business Studies

University of North Texas

ASSOCIATE IN INFORMATION RESOURCE MANAGEMENT -

Community College of the Air Force

BACHELOR OF ARTS - Communication Technology

University of Texas at Arlington

ASSOCIATE IN SCIENCE -

Richland College
Cynthia Munoz