Cynthia "Cindy" Murphins
Port Saint Lucie,FL
Summary
Accomplished Patient Service Specialist at Cleveland Clinic, adept in HIPAA compliance and patient confidentiality, with solid background in patient care and administrative support. Efficiently managed patient scheduling, registration, and coordination, ensuring seamless operations. Demonstrated strong communication and problem-solving skills to enhance patient satisfaction and streamline processes.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
10.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks..
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Licensed Real Estate Broker
The Keyes Company
06.2005 - Current
- Facilitated relocation services for corporate clients by coordinating housing solutions in accordance with specific criteria such as budget constraints or proximity requirements.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Maintained in-depth knowledge of local market trends, neighborhood statistics, school ratings, and community amenities to effectively advise clients on property values.
- Maximized client satisfaction by consistently following up on leads, referrals, and new business opportunities to ensure a steady flow of potential buyers or sellers.
- Assisted clients with staging homes for sale to maximize aesthetic appeal and generate buyer interest.
- Spearheaded efforts to expand business into new territories by researching growth opportunities in emerging markets within the region.
- Cultivated a professional reputation through active participation in industry organizations, attending conferences, workshops, and continuing education courses relevant to real estate practices.
- Managed multiple listing services memberships and kept abreast of changes in rules, regulations, and industry standards to maintain compliance.
- Mentored junior agents within the brokerage firm on sales strategies, market analysis techniques, and effective negotiation tactics for professional growth.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process.
- Coordinated with property management teams to streamline rental processes for clients seeking temporary accommodations or investment opportunities.
- Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.
- Increased sales volume by developing and maintaining strong relationships with clients and other real estate professionals.
- Provided expert guidance to first-time homebuyers navigating the complexities of purchasing their first property.
- Developed customized marketing plans for each listing using a mix of traditional advertising methods, digital platforms, social media outreach, and targeted email campaigns.
- Conducted comprehensive market analysis to accurately price properties for optimal results in competitive markets.
- Delivered exceptional customer service by promptly addressing concerns or queries from clients throughout the entire transaction process.
- Streamlined transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Compared properties possessing similar features to determine competitive market prices.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Arranged for inspections and surveys of sold properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Bought, renovated and flipped houses using real estate and construction knowledge.
911 Emergency Dispatcher
Martin County Sheriff Department
02.2023 - 09.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Office Manager
GX Air Conditioning & Heating, Inc
02.2004 - 02.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
Medical Assistant Program
Florida International University
Miami, FL02-2025
Phlebotomy & EKG
Emergency Medical Training
Port Saint Lucie, Fl05-2024
Associate of Arts - Paralegal Strudies
Florida Metropolitan University
Tampa, FL05-1994
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Patient registration
- Conflict resolution
- Regulatory compliance
- Electronic health records
- Scheduling diagnostic procedures
Timeline
Patient Service Specialist
Cleveland Clinic
10.2023 - Current
911 Emergency Dispatcher
Martin County Sheriff Department
02.2023 - 09.2023
Licensed Real Estate Broker
The Keyes Company
06.2005 - Current
Office Manager
GX Air Conditioning & Heating, Inc
02.2004 - 02.2023
Medical Assistant Program
Florida International University
Phlebotomy & EKG
Emergency Medical Training
Associate of Arts - Paralegal Strudies
Florida Metropolitan University
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