Cynthia MVO
Black Or African American (not Hispanic Or Latino),TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Receptionist
Aso Rock Market
08.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Call Center Customer Service Representative
Teleperformance EGYPT
11.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Tutor
LONGLA COMPREHENSIVE COLLEDGE
09.2016 - 05.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Warehouse Worker
Brasseries Du Cameroon
04.2015 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Security Guard Officer
Werstern Union
03.2013 - 05.2014
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Education
Bachelor of Arts - ENGLISH AND FRENCH
UNIVERSITY OF BUEA
CAMEROON08.2014
Skills
- Performance Improvement
- Visitor Check-In
- Call Transfers
- Microsoft Office Specialist Certified
- Organization and Efficiency
- Security Awareness
- Call Answering and Routing
- Customer and Client Relations
- Organization Skills
- Restock Shelves
- Verbal and Written Communication
- Time Management
Languages
English,French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Aso Rock Market
08.2022 - 06.2023
Call Center Customer Service Representative
Teleperformance EGYPT
11.2020 - 05.2022
Tutor
LONGLA COMPREHENSIVE COLLEDGE
09.2016 - 05.2020
Warehouse Worker
Brasseries Du Cameroon
04.2015 - 05.2016
Security Guard Officer
Werstern Union
03.2013 - 05.2014
Bachelor of Arts - ENGLISH AND FRENCH
UNIVERSITY OF BUEA
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