Cynthia Narro
San Marcos,TX
Summary
Driven warehouse associate and manager with proven expertise in warehouse operations and team leadership. Excelled at Amazon Sortation Center by exceeding productivity targets and enhancing team performance. Skilled in packaging, labeling, and fostering a strong, collaborative work culture. Demonstrated ability to lift heavy materials and resolve customer disputes, ensuring high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon Sortation Center
Kyle, TX
01.2023 - 02.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Manager
Fuego Tortilla Grill
San Marcos, TX
09.2014 - 10.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Wesley Chapel High School
Wesley Chapel, FL05.2007
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Warehouse Operations
Timeline
Warehouse Associate
Amazon Sortation Center
01.2023 - 02.2024
Manager
Fuego Tortilla Grill
09.2014 - 10.2021
Wesley Chapel High School