Cynthia Nelke
Scottsdale,AZ
Summary
Compassionate Registered Nurse dedicated to delivering respectful, high-quality care in diverse healthcare settings. Proven expertise in guiding patients through their healthcare journeys by utilizing critical thinking skills alongside established protocols and clinical tools for effective assessment, planning, implementation, and coordination of care. Strong leadership abilities enhance problem-solving and facilitate seamless collaboration with multidisciplinary teams, ensuring safe and comprehensive care for patients and their families. Consistently excels in written, verbal, and telephonic communication, fostering trust and clarity in interactions.
Overview
40
40
years of professional experience
Work History
RN Triage Nurse Population Health
NOAH – Neighborhood Outreach Access to Health
Phoenix, AZ
08.2020 - Current
- Utilize critical thinking, nursing processes, and established protocols to assess and recommend appropriate levels of care and provide resources to members, from EMS activation to self-care education and health programs in a six clinic healthcare organization.
- Facilitate effective dialogue with patients and families with complex health and social needs. Clarify concerns, troubleshoot challenges, and deliver relevant resources to advocate for member education on disease management and preventive health strategies.
- Promote collaboration among multidisciplinary teams to improve member health and wellness outcomes on their health care journey.
- Utilize management of member medical records through Epic software to ensure accuracy and compliance.
- Collaborate with supervisor to conduct comprehensive chart reviews, gather critical data, design and implement effective training programs to elevate team performance. Foster a supportive environment for team members to thrive during training.
RN Clinical Manager Telephone Triage Nurse Line
Carewise Health
Remote
01.2018 - 01.2020
- Managed a multidisciplinary team of 10 registered nurses and 3 support staff remotely, enhancing service delivery in a dynamic 24/7 telephone triage environment.
- Conducted interviews for new hires, provided remote training and education for new and existing staff members. Facilitated communication and feedback sessions with staff through phone and online channels to foster collaboration and improvement.
- Analyzed performance metrics to uncover opportunities for quality and process improvements, ensuring departmental efficiency and effectiveness.
RN and Clinical Team Lead Telephone Triage Nurse Line
Carewise Health
Remote
01.2006 - 01.2018
- Performed detailed telephone triage for members across the United States, ensuring effective communication and support for clients of all ages and demographics.
- Facilitated seamless daily operations by enhancing call center quality assurance evaluations. Developed and implemented remote training programs for new clinical and nonclinical staff, resulting in improved team performance. Streamlined daily workflow processes to maximize efficiency and service quality.
- Facilitated team development by offering clinical and technical support alongside mentorship and feedback.
RN Disease Management, Utilization Review and Helpline
Carewise Health
Scottsdale, AZ
01.1996 - 01.2006
- Facilitated thorough telephonic evaluations to address members' medical and behavioral health concerns using clinical tools and clinical judgement to promote behavior change and offer support resources.
- Conducted reviews of medical necessity for requested procedures, therapies, and durable medical equipment. Assisted in utilization review for hospital admissions by applying established evidence-based guidelines. Collaborated with medical director on cases that deviated from established care guidelines.
- Conducted thorough assessments of information to provide timely triage and care advice in accordance with protocols.
Staff RN
Scottsdale Memorial Hospital (now HonorHealth)
Scottsdale, AZ
01.1988 - 01.1996
- Utilized the Nursing process for patients in general medical, pre- and postsurgical and oncology departments in accordance with unit protocols
Staff RN
St. Joseph Hospital Medical Center
Bloomington, IL
01.1986 - 01.1988
- Utilized the Nursing process to care for patients in general medical, pre- and postsurgical departments in accordance with unit protocols
Education
Bachelor of Science in Nursing - Nursing
Goshen College
Goshen, Indiana04-1986
Skills
- Compassionate
- Integrity
- Critical thinker
- Skilled in communication
- Consistent reliability
- Detail-oriented
- Clinical decision-making
- Strong self-discipline
- Supportive team member
Timeline
RN Triage Nurse Population Health
NOAH – Neighborhood Outreach Access to Health
08.2020 - Current
RN Clinical Manager Telephone Triage Nurse Line
Carewise Health
01.2018 - 01.2020
RN and Clinical Team Lead Telephone Triage Nurse Line
Carewise Health
01.2006 - 01.2018
RN Disease Management, Utilization Review and Helpline
Carewise Health
01.1996 - 01.2006
Staff RN
Scottsdale Memorial Hospital (now HonorHealth)
01.1988 - 01.1996
Staff RN
St. Joseph Hospital Medical Center
01.1986 - 01.1988
Bachelor of Science in Nursing - Nursing
Goshen College