Cynthia Nellis
Canajoharie
Summary
Experienced with financial analysis, risk assessment, and customer service. Utilizes strategic thinking to manage account portfolios and enhance operational efficiency. Track record of fostering strong client relationships and ensuring regulatory compliance. Results-focused executive leader adept at maximizing revenue and customer acquisitions. Nearly 4-year successful history in banking industry. Motivated HR Manager and proactive decision maker.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Mangino Chevrolet Buick & GMC
Amsterdam NY & Ballston Spa NY
09.2024 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Branch Manager
Key Bank
Gloversville, NY
05.2022 - 09.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Established strong working relationships with internal partners such as Experience Leaders, Small Business Partner and Operational Partners.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated issues in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch. Monthly coaching, observational coaching, mid year/end of year reviews and consulted with Human Resources when necessary.
- Supported outside sales force in servicing and obtaining new business.
- Monitored financial performance of the branch on a weekly basis.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Implemented corrective measures to prevent future occurrences of the same issue.
Personal Banker
Key Bank
Johnstown , NY
01.2021 - 05.2022
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments, wire transfers and other banking transactions.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Cross-sold banking products such as credit cards, loans and investments.
- Conducted account openings and closings for clients.
- Processed loan applications according to established guidelines.
- Analyzed financial documents provided by customers to determine their needs. Worked closely with the Legal Department to familiarize and approve legal documents needed for unique account openings.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Followed banking policies and procedures.
Business Development Executive
Mangino Chevrolet, Buick & GMC
Amsterdam, NY
05.2015 - 01.2021
- Monitored and responded to internet sales leads from company website and third party sites.
- Answered incoming calls, emails and web chats from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Scheduled vehicle-showing and service appointments for sales team/service department.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Accounts Payable and Receivable Clerk
Fuccillo Autoplex Of Nelliston
Nelliston, NY
08.2011 - 05.2015
- Assisted in month-end closing procedures such as preparing journal entries and reconciling general ledger accounts related to Accounts Payable and Receivable activities.
- Resolved invoice issues with vendors in a timely manner.
- Ensured compliance with relevant laws, regulations and standards related to Accounts Payable and Receivable activities.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Calculated and processed weekly and monthly commission for payroll purposes.
Education
High School Diploma -
Canajoharie Senior High School
Canajoharie, NY06-2010
Skills
- Business Development
- Risk Mitigation
- Excellent time management skills
- Attention to Detail
- Team Player
- Federal Regulations
- Decision-Making
- Excellent communication skills
- Regulatory Compliance
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Records management
- Benefits and compensation management
- Human resources operations
- Compliance
- Legal compliance
Accomplishments
- After a year of working for KeyBank as a Personal Banker, received promotion to Branch Manager and covered multiple branches in the surrounding area until I was placed in the Palatine Branch and then was promoted 3 months later to the Gloversville Branch.
- Successfully led the Gloversville Branch in achieving Red Key for all 4 quarters throughout 2023. This is achieved through risk mitigation, relationship households and client experience score. With achieving this, the Gloversville Branch has been deemed a Training Branch for new hires. With this achievement, two of my employees were selected to mentor teller and platform new hires during the onboarding process across Capital West Area.
- Maintained this momentum by achieving Red Key for Quarter 1 in 2024.
Timeline
Human Resources Manager
Mangino Chevrolet Buick & GMC
09.2024 - Current
Branch Manager
Key Bank
05.2022 - 09.2024
Personal Banker
Key Bank
01.2021 - 05.2022
Business Development Executive
Mangino Chevrolet, Buick & GMC
05.2015 - 01.2021
Accounts Payable and Receivable Clerk
Fuccillo Autoplex Of Nelliston
08.2011 - 05.2015
High School Diploma -
Canajoharie Senior High School