Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Newman

Knoxville,TN

Summary

Self-motivated and organized individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Proven history in streamlining procedures and enhancing overall productivity.

Overview

44
44
years of professional experience

Work History

Commercial Collections Administrator

Waste Connections Inc.
Knoxville , TN
12.2016 - Current
  • Correspondence professionally with customers via phone calls, emails, and confidential letters regarding open balances
  • Accounts Receivable
  • Manage commercial client refunds
  • Resolve customer problems
  • Audit Accounts
  • Maintain high volume of calls and met demands for commercial billing and sales team
  • Exceed local, regional and corporate goals for P & L for commercial accounts
  • Trained 6061 Controller and 2 Collection Representatives in collection processes

Owner

Wiselyn Media
Knoxville , Tennessee
12.2007 - 06.2017

Wedding/Event Planner

  • Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget
  • Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations.
  • Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.

Graphic Designer

  • Developed creative design for print materials, brochures, banners and signs.
  • Designed website layouts, templates and unique branded looks.
  • Put together videos for social media, advertising and informational purposes.
  • Performed statistical analyses to gather data for operational and forecast team needs

Co-Owner

Wiselyn Photograhy
Knoxville , TN
03.1998 - 06.2017
  • Freelance photography in US for Weddings, Runway, Commercial Merchandise/Advertising
  • Responsible for booking and scheduling work load for 5 photographers
  • Digital correction on images
  • Album and product design for Wiselyn clients
  • Responsible for all accounting/bookkeeping

Sales Manager /Assistant Store Manager

Massage Envy Spa
Knoxville , TN
04.2010 - 10.2013
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing membership sales.
  • Trained new associates in successful sales and performance strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Hired, trained and motivated sales professionals.
  • Employee scheduling/payroll for 30 employees
  • Coordinate marketing efforts for new hires and membership sales events

Adjunct Instructor-Photography

Pellissippi State Community College
Knoxville , TN
01.2009 - 12.2010

Instructor

Introduction to Photography

Wedding Photography

  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.

Photography Imagineer

Disney World-Orlando
Orlando , FL
10.2007 - 03.2008
  • Member of design team for transferring from film cameras to digital media.
  • Develop process and procedures for photographer interacting with guests and characters
  • Set up lighting, prepared sweeps and organized area for photography sessions.
  • Reviewed images and selected best frames to present in client portfolio for purchase.
  • Training team member on camera operation and location shooting.

Event Liaison

Qualific Experts
Knoxville , TN
02.2001 - 08.2004

• In office, assisted with Trade Show booking/scheduling local employees through temp agencies/booking airfare and hotel accommodations for myself and other company liaisons
• Liaison between multiple vehicles manufactures and sponsors of PGA, LPGA and NASCAR events. Ensure vehicles arrived to event, dispersed to participants, collected vehicles after event and disperse to local dealerships as new demo.

• Liaison between General Motors and New Rollout Car Show events through United States. Was onsite for delivery of vehicles to venue, directed setup & detailing through entire show. Once show was over dispersed vehicles to local dealerships for sale.

Education

BBA - Marketing/Management

East Tennessee State University
Johnson City, TN
12.1989

Associate of Science - Management

Walter State Community College
Morristown, TN
06.1988

Skills

  • Analytical and Critical Thinking
  • Advanced skills in Word, Outlook, Excel and PowerPoint
  • Ability to work in structured or unstructured environments
  • Able lead and coordinate various projects at once
  • Experience giving presentations, public speaking and instructing any size audience
  • Skills in developing training materials & presentations
  • Well capably of being liaison between colleagues, sites, vendors and clients to ensure desired outcome

Timeline

Commercial Collections Administrator

Waste Connections Inc.
12.2016 - Current

Sales Manager /Assistant Store Manager

Massage Envy Spa
04.2010 - 10.2013

Adjunct Instructor-Photography

Pellissippi State Community College
01.2009 - 12.2010

Owner

Wiselyn Media
12.2007 - 06.2017

Photography Imagineer

Disney World-Orlando
10.2007 - 03.2008

Event Liaison

Qualific Experts
02.2001 - 08.2004

Co-Owner

Wiselyn Photograhy
03.1998 - 06.2017

BBA - Marketing/Management

East Tennessee State University

Associate of Science - Management

Walter State Community College
Cynthia Newman