Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Cynthia Newman

Overland Park,KS

Summary

Dynamic and dedicated professional with extensive customer service experience at Hen House Market. Proven track record in cash handling and fostering customer loyalty through exceptional service. Recognized for reliability and integrity, consistently enhancing the shopping experience while maintaining a clean and organized environment. Committed to achieving team goals and exceeding customer expectations.

Overview

9
9
years of professional experience

Work History

Cashier

Hen House Market
04.2023 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Monitored inventory levels at checkout stations, ensuring adequate supply of essential items.
  • Implemented efficient bagging techniques to optimize customer satisfaction during transactions.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Chico's
08.2020 - 03.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained store organization and cleanliness, supporting visual merchandising standards.
  • Collaborated with team members to achieve daily sales targets consistently.
  • Trained new associates on company policies and effective sales techniques.
  • Monitored inventory levels, ensuring stock availability for customer needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Deli Clerk

Safeway
07.2018 - 08.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Security Officer

Securitas Security Services USA
01.2017 - 11.2018
  • Monitored access points to ensure safety and security of premises.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to incidents, coordinating with law enforcement as necessary.
  • Trained and mentored junior security personnel on protocols and emergency procedures.
  • Implemented safety procedures that enhanced overall site security measures.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Bachelor of Arts - Communications

Avila College
Kansas City, MO
05-1985

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash register operation

Timeline

Cashier

Hen House Market
04.2023 - Current

Sales Associate

Chico's
08.2020 - 03.2023

Deli Clerk

Safeway
07.2018 - 08.2020

Security Officer

Securitas Security Services USA
01.2017 - 11.2018

Bachelor of Arts - Communications

Avila College

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