Cynthia Nieves
Las Vegas,NV
Summary
With a perfect blend of interpersonal skills, passion for serving, and a keen attention to detail, makes me an ideal candidates for this role. My ability to create a welcoming atmosphere coupled with a strong work ethic ensures a positive customer experience. I am enthusiastic, reliable, team player and genuinely enjoy creating a memorable experience through amazing service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Vanderpump Cocktail Garden/Caesar's Palace
06.2019 - 09.2023
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Delivered high-quality service to guest in fast-paced upscale environment.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Cocktail Server
Blume Restaurant
01.2019 - 05.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Pool Cocktail Server (Seosonal)
Tahiti Village
02.2018 - 10.2018
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Utilized upselling techniques to promote featured drinks and specials, contributing to revenue growth.
Bay Host
Topgolf USA
11.2016 - 01.2018
- Provided exceptional service to guests in bay areas, ensuring their needs were met promptly and courteously.
- Answered guest questions with responses about menu, game, and promotions.
- Assisted with event coordination and execution, contributing to the success of corporate and social gatherings.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
Hotel Concierge
Caribe Hilton Hotel
05.2015 - 10.2016
- Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Maintained up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.
- Contributed to a positive work environment within concierge and hotel team through strong collaboration, open communication, and genuine support for one another.
Education
Cerritos College
Norwalk, CAKey Realty
Las Vegas, NVSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Adaptable and Flexible
- Upselling
- Team Player
- Various POS knowledge
- Positive and energetic attitude
Languages
Spanish
Native or Bilingual
Certification
- Food Handler Safety
- Alcohol Awareness
Timeline
Server
Vanderpump Cocktail Garden/Caesar's Palace
06.2019 - 09.2023
Cocktail Server
Blume Restaurant
01.2019 - 05.2020
Pool Cocktail Server (Seosonal)
Tahiti Village
02.2018 - 10.2018
Bay Host
Topgolf USA
11.2016 - 01.2018
Hotel Concierge
Caribe Hilton Hotel
05.2015 - 10.2016
Cerritos College
Key Realty
- Food Handler Safety
- Alcohol Awareness
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