Cynthia Niewolak
Chicago,USA
Summary
Dynamic FinTech Consultant with a proven track record at WorldPay, excelling in contract negotiation and customer relationship management. Spearheaded go-to-market strategies that drove revenue growth by 18%. Expert in financial analysis and adept at fostering strategic partnerships within the payments ecosystem, delivering impactful solutions that enhance client satisfaction. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
20
20
years of professional experience
Work History
FinTech Consultant
FinTech Consultant
03.2024 - Current
- Consultant/Advisor / Financial Services Payments eco-system expert.
- Working with knowledge-on-demand Company’s which connects businesses with industry experts to provide insights and advice for strategic decision-making.
Channel Partner Growth Manager
Stax / CardX
Chicago, IL
08.2022 - 03.2024
- Managed Resellers (ISOs), Referral Partners and Embedded Payments Clients (ISVs).
- In collaboration with Legal, Finance and Operations, Re-negotiated contracts, thus retaining two at risk relationships.
- Having successfully developed and implemented a GTM Plan, resulted with increasing revenues by 18%.
- Created Partner Growth playbook, development of KPIs, processes and rules of engagement, documentation of rules of engagement, underwriting guidelines, and onboarding.
- Implemented a meeting cadence, QBRs, Customer Experience Reviews, revised SLAs to foster strong relationships between Stax/CardX and the partner.
- Training external partners (ISVs, POS providers, merchants)
- Facilitating webinars, demos, onboarding
- Building client enablement & adoption
- By building a strong foundation of market intelligence—conducting research and competitive analysis to understand where we could differentiate resulted in a strong GTM strategy.
- Aligned with Product Development to research, develop and implement Digital Wallets and tokenization for the ISV partners and determine if we should off BNPL and BIN Sponsorship.
- Created co-marketing opportunities, coordinated execution and reviewed effectiveness.
- Proactive account management of partners with primary goals of achieving P&L objectives, increasing application production and overall portfolio growth to meet partner and organizational objectives.
- Analysis of varied data sets using Excel or Tableau.
Partnership Development Director
Fortis
Chicago, IL
10.2021 - 07.2022
- Full sales cycle of Healthcare ISVs, VARs, ERPs, and Revenue Cycle Management Companies, integration platform for bill payment processing and/or use of Fortis Payment Gateway.
- Achieved and exceeded quota of 6 net new ISVs per quarter.
- Managed contractual negotiations with enterprise customers and partners.
- Identify opportunities to engage with the partner to foster better relationships, drive business development and embed the solutions to build successful long-term partnerships.
- Liaison and collaboration between Clients, Product Management, BIN Sponsorship, Operations, Finance, Legal, Onboarding and Vendor Partners.
- Negotiation of revenue share offering to prospect, ROI calculations and contract.
- Developed and implemented webinars, marketing material and facilitated Demos.
- Successful with identifying and building new strategic partnerships, creating synergy resulting in closed business.
Channel Manager
TABLESAFE
Chicago, IL
01.2019 - 03.2020
- Established value added partner channel to sell cloud-based, POS-integrated, EMV PCI-compliant hardware/software solution for the regional and national restaurant segments.
- Managed existing relationships, while leading the charge for partner’s adoption of the TableSafe solution.
- Successfully developed and implemented a GTM Strategy which Increased revenues by 150%.
- Achieved 100% client satisfaction rating.
- Managed NCR Hospitality’s Midwest offices.
- Identified level of product knowledge, training needs for clients and staff, participated directly in building resources that establish a foundational understanding of all important topics.
- Training sales teams, partner managers, and onboarding staff.
- Creating product curriculum & playbooks.
- Managed contractual negotiations with enterprise customers, example Levy Restaurant Group.
- Expanded and deepen existing client relationships by demonstrating value of TableSafe products and services.
- A disruptor in the Restaurant industry with the first to market with the pay at the table solution. TableSafe delivers a purpose-built pay-at-the table platform incorporating EMV, Tokenization PCI compliant hardware for the FSR industry.
Director, Business Development
NAB VELOCITY
Chicago, IL
05.2016 - 06.2018
- Net new opportunities, calling on Healthcare ISV’s, ERP solutions, Revenue Cycle Management Companies, and various potential Channel Partners.
- Sales of our integrated payment solutions (APIs and File Integration).
- Managed those relationships that I signed.
- Generated revenues of $1M.
- Managed contractual negotiations with enterprise customers and partnerships.
- By building a strong foundation of market intelligence—conducting research and competitive analysis we identified where we could differentiate our solution offering.
- Managed those accounts that I signed to bring revenue projections to fruition.
- Defined strategy and tactics to successfully penetrate new markets and verticals, while working with product development, marketing to develop collateral, marketing campaigns and webinars.
- Developed key account alliances and relationship programs designed to produce sales.
- Conducted sales training.
Consultative Sales Role
HEARTLAND PAYMENT SYSTEMS
Chicago, IL
01.2015 - 05.2016
- Selling a technology solution that provided PCI- compliance, reduction in day’s sales outstanding, EBPP and payment acceptance with our Omni Channel Solution consisting of a Hosted Payment Page, IVR, Mobile, Digital Wallets and Counter POS.
- Designed target account approach while creating long-term relationships with C-Suite customers and senior executive client influencers.
- Initially targeted Municipalities, added Hospitals, Credit Unions.
- Generated $1 million in revenue.
- Created a solid business case, drove our Omni Channel product initiative for adoption of our Omni Channel Solution fit for Rural Hospitals, Credit Unions and Community Banks.
- Attended industry-specific trade shows and conferences, tracking all lead and meeting activity in Salesforce.
- Aligned with District Mangers on coordinating product training, calling plans, joint sales calls, run demos, formulate pricing, negotiation of contracts and hosting of Lunch-&- Learns, completion of RFP request.
Vice President, Commercial Markets AE
WORLDPAY
Chicago, IL
07.2010 - 07.2014
- Partnered with RBS Citizens Bank Illinois to execute the joint venture’s business development plan of selling payment processing solutions while cultivating relationships with key internal stakeholders and Citizens’ commercial banking group.
- Drove the product management initiative for the creation of Electronic Bill Presentment and Payment (EBPP) solution for Elmhurst Memorial Hospital, which reduced their DSO, increased PCI compliance and reduced collection efforts.
- Drove the adoption of the Hospital EBPP solution for other sales teams throughout WorldPay.
- Training sales teams, partner managers, onboarding staff, Creating product curriculum & playbooks.
- Maintained top performer status, achieving 110% of quota in 2011, 117% in 2012, and 109% in 2013.
- Presented at the 2011 Illinois Government Financial Officers Association (IGFOA) 2011 Conference.
Strategic Sales Manager
WEX | WRIGHT EXPRESS
Chicago, IL
02.2008 - 05.2010
- Consultative sales of Commercial Card products and an AP SaaS solution.
- Achieved 100% of $40million.
- Signed Pine Ridge Indian Reservation Police Department, First Nations Oweesta, Decatur Memorial Hospital.
VP, Visa Commercial Card & Accounts Payable SaaS Solutions AE
COMMERCE BANK
Chicago, IL
09.2005 - 01.2008
- A Consultative Hunter Sales Role selling Commercial Cards and an AP SaaS solution.
- Achieved 100% plus of $50 million quota.
- Signed Aspirus Wausau Hospital.
- Followed with closing the largest account at that time, Marshfield Clinic.
Education
Project Management Certificate -
VILLANOVA UNIVERSITY
Chicago, ILExecutive Education Program -
LOYOLA UNIVERSITY
Chicago, ILACH Operations -
NACHA PAYMENTS INSTITUTE
Finance for Non-Financial Executives - Analyzing Commercial Financial Statements
American Bankers Association (ABA)
Negotiating Essentials -
University of Michigan
Google Analytics -
GOOGLE
Maximizing Business Value through Change Management and Digital Transformation -
Skill Soft
Fostering a Growth Mindset in the Age of AI -
Skill Soft
Skills
- Financial analysis
- Contract negotiation
- Data visualization
- Go-to-market strategy
- Payments ecosystem
- Customer relationship management
Accomplishments
- CardX, Retained two at risk relationships, increased revenues by 18%.
- Fortis, Achieved quota of 6 net new ISVs per quarter.
- TableSafe, Managing the Midwest NCR relationship, increased revenues by 150%.
- Velocity, Generated revenue of $1 million with net new partners and management existing partners.
- Heartland Payments, Generated $1 million in revenue. Product Mgt Initiative – Acquiring- Online Payments Portal for CU loan payments, Hospitals Patients Payments and Convenience Fee processing.
- WorldPay, Elmhurst Memorial Hospital Managed the Acquiring Product Mgt initiative for Hosted Payments Page for self-pay patient solution. Presented at the 2011 Illinois Government Financial Officers Association (IGFOA) 2011 Conference.
Education And Professional Development
- Villanova University, Chicago, IL, Project Management Certificate
- Loyola University, Chicago, IL, Executive Education Program - Diploma
- NACHA Payments Institute, ACH Operations – Diploma
- American Bankers Association (ABA), Finance for Non-Financial Executives – Analyzing Commercial Financial Statements
- University of Michigan, Negotiating Essentials – Certificate
- Google, Analytics – Certificate
- Skill Soft, Maximizing Business Value through Change Management and Digital Transformation. Fostering a Growth Mindset in the Age of AI.
Timeline
FinTech Consultant
FinTech Consultant
03.2024 - Current
Channel Partner Growth Manager
Stax / CardX
08.2022 - 03.2024
Partnership Development Director
Fortis
10.2021 - 07.2022
Channel Manager
TABLESAFE
01.2019 - 03.2020
Director, Business Development
NAB VELOCITY
05.2016 - 06.2018
Consultative Sales Role
HEARTLAND PAYMENT SYSTEMS
01.2015 - 05.2016
Vice President, Commercial Markets AE
WORLDPAY
07.2010 - 07.2014
Strategic Sales Manager
WEX | WRIGHT EXPRESS
02.2008 - 05.2010
VP, Visa Commercial Card & Accounts Payable SaaS Solutions AE
COMMERCE BANK
09.2005 - 01.2008
Project Management Certificate -
VILLANOVA UNIVERSITY
Executive Education Program -
LOYOLA UNIVERSITY
ACH Operations -
NACHA PAYMENTS INSTITUTE
Finance for Non-Financial Executives - Analyzing Commercial Financial Statements
American Bankers Association (ABA)
Negotiating Essentials -
University of Michigan
Google Analytics -
GOOGLE
Maximizing Business Value through Change Management and Digital Transformation -
Skill Soft
Fostering a Growth Mindset in the Age of AI -
Skill Soft