Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Njeri Wekesa

Cynthia Njeri Wekesa

Swidnik

Summary

Professional with strong background in technical support and troubleshooting, adept at resolving complex issues efficiently. Skilled in customer service, communication, and problem-solving, ensuring seamless user experiences. Valued for collaboration, adaptability, and achieving results in team settings. Expertise includes software installation, network configuration, and system maintenance, with focus on delivering high-quality service and support.

Overview

8
8
years of professional experience

Work History

ICT ASSISTANT MANAGER

CHARGER LTD
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

ICT SERVICE DESK AGENT

FUJITSU
09.2022 - 09.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

STUDENT NURSE

KRASNIK,SANITAS,MSWIA AND LUBARTOW HOSPITALS
12.2019 - 06.2022
  • Provide high-quality patient care during preceptorship nursing clinicals within surgical, acute-care, rehabilitation, and emergency room settings.
  • Monitored assigned patients, took vital signs, gathered patient histories and updated patient records.
  • Assisted physicians in taking blood pressure, measuring heartbeat, and recording vitals during physical examinations
  • Administer blood product transfusion or Intravenous infusions, and monitored patient for adverse reaction
  • Performed emergency procedures such as cardiac life support (BLS), advanced cardiac life support (ACLS) and other stabilizing interventions.
  • Assessed patient conditions, evaluated diagnostic tests, treatment changes and response while collaborating with other healthcare professionals, family members and patient.

NURSING ASSISTANT

NAIVASHA GENERAL HOSPITAL
10.2017 - 04.2019
  • Provide hospice care to a resident at their home by assisting them with their daily living activities under RN supervision and instructions
  • Preserve patient dignity and observe safety guidelines while transferring using assistive devices
  • Administer medication as per prescriptions
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Bachelor of Science - Nursing

Akademia Wincenciego Pola
07.2022

Skills

  • Proficient in Microsoft Office
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer service
  • Ticketing system expertise
  • Stress tolerance
  • Empathy and patience
  • Training and mentoring
  • Desktop support
  • Technical issues analysis
  • Technical troubleshooting

Languages

English
Advanced (C1)

Timeline

ICT ASSISTANT MANAGER

CHARGER LTD
10.2023 - Current

ICT SERVICE DESK AGENT

FUJITSU
09.2022 - 09.2023

STUDENT NURSE

KRASNIK,SANITAS,MSWIA AND LUBARTOW HOSPITALS
12.2019 - 06.2022

NURSING ASSISTANT

NAIVASHA GENERAL HOSPITAL
10.2017 - 04.2019

Bachelor of Science - Nursing

Akademia Wincenciego Pola

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