Cynthia Noemi Baudoin
Rochester,MN
Summary
I'm a professional that finds Hospitality as a unique world to learn the beauty of serving. With more than 15 years of experience in Hospitality, overseeing front-of-house operations, coordinating guest services and managing teams for high-end hospitality establishments, gave me experience of developing exceptional customer service standards, training staff on best practices, and effectively resolving complex issues to ensure guest satisfaction. Expertise in budget strategies, forecasting, VIP services and operational management, applying the best criteria to find a win – win solution between coworkers – guests & Company. Meeting business objectives while working under pressure and deadlines. Known for high productivity and efficient task completion. Excel at problem-solving, team leadership and adaptability, ensuring outstanding guest experiences through proactive service, team leadership and consistently exceeding service expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge Manager
Hilton Rochester Mayo Clinic Hotel
Rochester, MN
08.2020 - Current
- Greeted VIP clients and provided personalized service to meet unique needs and promote brand loyalty.
- Assisted in developing strategies to increase customer satisfaction ratings and improve overall guest experience.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Provided guidance and support to team members in order to ensure compliance with operational standards.
- Took reservations from patrons by phone or online.
- Arranged special services for VIP guests.
- Conducted training and development sessions for new hires and existing employees.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Corporate Tech Support
Radio Movil Dipsa SA de CV
Guadalajara
11.2018 - 08.2019
- Company Overview: TELCEL Mexican wireless telecommunications company
- Customer support and service via telephone
- Activation of new and additional lines
- Validate an solve issues for newly activated lines
- Unlock devices with tech support
- Verify payments and bills in order to authorize new lines
- Apply promotions for qualified lines
- Daily report of number of new active lines per region (4 states in Mexico)
- TELCEL Mexican wireless telecommunications company
Restaurant Manager (Temporary)
Hotel Quinta Real Guadalajara
Guadalajara
01.2018 - 04.2018
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Personalized customer service.
- Weekly food and beverage requisitions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Reservation and Revenue Manager
Hotel Quinta Real Guadalajara
Guadalajara
04.2016 - 07.2017
- Company Overview: Hotel Quinta Real Guadalajara / The Hotel has a Preferred Luxury Hotels and Resorts Certification
- Assisted with budgeting activities by providing accurate forecasts of expected income streams. (individual and group business block)
- Sales strategies for budget achievement evaluation
- Occupation, income and average rate analysis, daily, monthly and quarterly
- Market Share evaluation
- OTAS platforms and Rate Tiger (Channel Manager) knowledge to manage parity rate on all market segments
- Developed and implemented pricing strategies to maximize revenue growth.
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
- Revenue and Yield manager strategies to increase the financial objectives
- Sales promotions to increase the budget organization through the analysis of the different market segments
- Parity rate in the different Market Segments (OTAS, Web page, Call center, Travel Agencies)
- Events Organization, quotation request, suppliers contact
Call Center Reservations / Revenue Manager
Arriva Hospitality Group
Guadalajara
10.2010 - 03.2016
- Company Overview: Corporate Crown Paradise and Vista Hoteles
- Worked in customer service for the three brands of the Company (7 hotels total), also managing Timeshare members service (National and International (USA – CAN) members)
- Assessed budgets on a monthly basis to ensure financial accuracy.
- Monitored employee performance using key sales metrics.
- Analysis and develop of sales strategies and campaigns for each market segment
- Compiled room occupancy reports such as forecast, average rate, customer satisfaction, and others
- Ensured adherence to organizational procedures, policies, and promotions.
- Optimized revenue streams by implementing effective revenue management strategies.
- Timeshare member services
- (Corporate Crown Paradise and Vista Hoteles)
Office Manager Assistant (Volunteer)
Community Health Service Inc.
Rochester, MN
05.2015 - 09.2015
- Company Overview: (Migrant Clinic)
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information, and respond to requests and patient appointments.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ordered supplies and equipment to maintain adequate inventory levels.
Event Coordinator (Temporary)
Atlas Colomos
Guadalajara
06.2010 - 10.2010
- Company Overview: (Social Club)
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Education
Post Grade: Congress, Conventions and Events Organizations -
07.2011
Tourism and Hotel Business Administration Degree -
Centro Universitario de Ciencias Económico Administrativas (CUCEA Universidad de Guadalajara)
Guadalajara, Jalisco, Mexico01.2010
Skills
- Wide knowledge of hotel PMS, OnQ, OPERA, Front 2000, and iHotelier
- OTA's and GDS management
- Hotel channel management
- Luxury and VIP service standards
- Foreign language proficiency
- Reservation management
- Tourism industry insight
- Concierge services
- Personal assistance and guest relations
- Property management
- Complaint handling
- Problem-solving aptitude
Certification
- Certified Food Protection Manager, Exp. 09/12/25.
- Minnesota Alcohol Handler Certification, 2024.
- Lean Management Certification, 2022.
Languages
- Spanish
- English
Personal Information
Date of Birth: 03/23/88
Postgraduate
Congress, Conventions and Events Organizations, 150 hours, 03/01/11 - 07/01/11
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Concierge Manager
Hilton Rochester Mayo Clinic Hotel
08.2020 - Current
Corporate Tech Support
Radio Movil Dipsa SA de CV
11.2018 - 08.2019
Restaurant Manager (Temporary)
Hotel Quinta Real Guadalajara
01.2018 - 04.2018
Reservation and Revenue Manager
Hotel Quinta Real Guadalajara
04.2016 - 07.2017
Office Manager Assistant (Volunteer)
Community Health Service Inc.
05.2015 - 09.2015
Call Center Reservations / Revenue Manager
Arriva Hospitality Group
10.2010 - 03.2016
Event Coordinator (Temporary)
Atlas Colomos
06.2010 - 10.2010
Post Grade: Congress, Conventions and Events Organizations -
Tourism and Hotel Business Administration Degree -
Centro Universitario de Ciencias Económico Administrativas (CUCEA Universidad de Guadalajara)
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