Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Timeline
Volunteer
Cynthia Nordstrom

Cynthia Nordstrom

Cocoa,United States

Summary

I am looking for a new adventure! Currently I am looking for an opportunity that encourages learning, great customer service and giving back to the community. I have many transferable skills such as award winning customer service, great work ethic, I am great with computers and learn new programs quickly and efficiently. I am experienced in transaction management, Office programs, Google programs, proprietary software, data management and administrative work.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Transaction Settlement Concierge

EXP Realty, LLC
08.2021 - 09.2022
  • Remote position using Virbela, SkySlope, Enterprise, Twilio, Zoho, Excel and other software
  • Directed agent traffic from front desk to the proper representative to answer their questions or discuss issues
  • Also assisted agents directly with various software and document questions
  • Assisted state Designated Managing Broker with various Department of Real Estate projects
  • Received eXcellence Appreciation award for the state of CA for excellent customer service

Transaction Settlement Specialist

EXP Realty, LLC
04.2021 - 08.2021
  • Remote position working within a cloud-based transaction management program
  • Supported payment processing with a focus on reviewing transaction data preparation of Commission
  • Disbursement Authorizations and settlement of files
  • Organized transaction documents and checked for accuracy between all systems

Administrative Assistant

ACT-1 Personnel Services - Provost & Pritchard Eng
01.2015 - 04.2015
  • Assisted engineering in various reports, expense submission
  • Ordered supplies, maintained office equipment
  • Updated and maintained corporate database and project files

Administrative Assistant

ACT-1 Personnel Services - Kern County Watershed
06.2014 - 08.2014
  • Member support including explaining new water quality General Order requirements
  • Audited member applications and entered them into an Access database and Excel spreadsheet

Transaction Coordinator - Short Sale Negotiator & Office Administrator

Realty Executives International - Evelyn Taibi
02.2011 - 08.2012
  • Coordinated real estate sale transactions from sale to closing
  • Initiated, negotiated and closed short sale real estate transactions
  • Performed functions including broker paperwork, marketing and MLS maintenance
  • Responsible for office management: appointments, database administration, supplies, filing

Order Administrator

MAJ Worldwide, Inc
10.2009 - 01.2011
  • Coordinated repairs on foreclosed homes with the bank servicing companies
  • Submitted photographs and invoices that show work is done to specification
  • Performed inspections and occupancy checks of foreclosed homes

Senior 203k Loan Service Specialist

Bank of America
04.2008 - 07.2009
  • Reviewed and processed FHA 203K rehabilitation loans from date of funding through Rehab completion
  • Prepared draws, updated accounting sheets, generated checks and/or wired transfers of funds
  • Followed-up on lien period and completed rehabs
  • Followed-up on missing documentation and information for loans and draw requests

Closing Coordinator & Sales System Administrator

DR Horton
01.2006 - 01.2008
  • Served as a liaison between sales, construction, lenders, escrow, buyers and management
  • Generated and distributed pricing to escrow, lenders, sales
  • Communicated with lenders to receive and review loan approvals, expedited the processing of buyer loans and the delivery of loan docs to escrow
  • Audited escrow instructions, HUDs and buyer files for accuracy and completion
  • Responsible for sales reporting and sales system support to division and corporate

Closing Coordinator

KB Home
12.2004 - 01.2006
  • Liaison between sales, construction, community teams, lenders, escrow, management
  • Expedited and confirmed completion of closing requirements (city finals, utilities, disclosures, buyer orientations, loan approvals, docs, buyer closing costs, funding)
  • Created and distributed pricing amendments to escrow, lenders, sales
  • Audited escrow paperwork (instructions/amendments/HUDs, etc.) and closing files
  • Responsible for closing and projection reports to division management (daily, weekly, monthly)

Education

Certificate - Sales And Customer Service

Ross Business Institute
Burbank, CA
2001

Sales and Customer Service - undefined

2002

Skills

  • Customer Service
  • Organization Skills
  • Project Coordination
  • Problem Solving
  • Troubleshooting
  • Professional Communication

Additional Information

  • Honors & Awards , Employee of the Month - eXp Realty Jan 2022 I had the honor to receive this award for Excellence in Customer Service. Cynthia Nordstrom - page 3

Certification

  • Licensed California Real Estate Sales Person
  • C2E - Commitment to Excellence given by the National Association of Realtors

Timeline

Transaction Settlement Concierge

EXP Realty, LLC
08.2021 - 09.2022

Transaction Settlement Specialist

EXP Realty, LLC
04.2021 - 08.2021

Administrative Assistant

ACT-1 Personnel Services - Provost & Pritchard Eng
01.2015 - 04.2015

Administrative Assistant

ACT-1 Personnel Services - Kern County Watershed
06.2014 - 08.2014

Transaction Coordinator - Short Sale Negotiator & Office Administrator

Realty Executives International - Evelyn Taibi
02.2011 - 08.2012

Order Administrator

MAJ Worldwide, Inc
10.2009 - 01.2011

Senior 203k Loan Service Specialist

Bank of America
04.2008 - 07.2009

Closing Coordinator & Sales System Administrator

DR Horton
01.2006 - 01.2008

Closing Coordinator

KB Home
12.2004 - 01.2006

Certificate - Sales And Customer Service

Ross Business Institute

Sales and Customer Service - undefined

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