Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Nshimirimana

Riverdale Park,MD

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

12
12
years of professional experience

Work History

Customer Service Executive

Hair Transplants makeup assistance
Hyattsville, Maryland
05.2022 - 09.2034
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.

Customer Service and Beauty Supply

Makeup By Navpreet - Ash Kumar CertifiedHair & Makeup Artist
Hyattsville
04.2022 - 09.2027
  • Analyzed customer service operations and identified areas for improvement.
  • Developed customer service policies and procedures to ensure quality customer experience.
  • Monitored customer service calls, emails, and other communications to evaluate performance of team members.

Education

Washington Adventist University
Takoma Park, MD

Skills

  • Customer Needs Assessment
  • Payment management
  • Customer Relationship Management
  • Issue Escalation
  • Organizational Skills
  • Quality Control
  • Analytical Skills
  • Time Management
  • Interpersonal Skills
  • Communication Skills
  • Skilled in [Software]
  • Fashion trends
  • Interpersonal Communication

Timeline

Customer Service Executive

Hair Transplants makeup assistance
05.2022 - 09.2034

Customer Service and Beauty Supply

Makeup By Navpreet - Ash Kumar CertifiedHair & Makeup Artist
04.2022 - 09.2027

Washington Adventist University
Cynthia Nshimirimana