Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Elena Nunez

Managerial
St. Petersburg,FL

Summary

Accomplished manager successful at orchestrating operations and leading employees. Robust background encompassing problem resolution, business development, and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Proficient in handling customers' complaints, inquiries and addressing concerns. Experienced leader focused on talent development through the motivation of teams. Results driven - determined to exceed corporate goals and objectives.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Guest Care Manager

J.Con Salon & Spa
St. Petersburg, FL
03.2020 - 06.2022
  • Responsible for the guest's overall experience. Ensure a seamless, world-class experience for each guest from beginning to end (from the appointment being schedule to the guest walking out the door).
  • Ensured the front desk team was fully trained and consistently delivered world-class service. This was accomplished from conducting quarterly reviews/training for front desk personnel.
  • Responsible for identifying opportunity for increased service sales. Developed programs for front desk personnel to sell add-on services and upsell guests.
  • Prepared and submitted weekly reports to the General Manager as well as presenting ideas to increase business sales and staff retention.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

Sales Supervisor

Tory Burch
Aventura, FL
10.2018 - 03.2020
  • Achieve monthly, quarterly, and annual sales targets by collaborating with the leadership team to ensure our store was on track to achieve and outperform various financial goals.
  • Manage the sales floor with agility and the ability to adapt quickly to the business needs.
  • Lead by example and model behavior that displayed a strong commitment to self development and growth by training staff on styling, selling, and service skills to create transformational experiences for clients.
  • Lead floor segments as the Client Engagement Leader. Motivated and inspired the team to exceed personal and store sales targets.
  • Oversee the development of clientele by implementing strategic initiatives that built our customer base and customer retention by creating and customizing client journeys through the boutique.
  • Performed store opening and closing procedures. Adhered to all policies and procedures with a focus on loss prevention and operational excellence.

Assistant General Manager

Armani Exchange
Aventura, FL
06.2015 - 10.2018
  • Drove and exceeded sales goals by developing and executing various sales strategies.
  • Lead, coach, and hold the Sales Team accountable.
  • Directed, oversaw, and supported daily store operational processes through active leadership.
  • Built a culture of recognition by executing company programs through engaged leadership.
  • Conducted ongoing Talent Analysis of Associates; establish career progression plans for key players and positions in order to match best talent, resulting in retention of the best people and reduced turnover.
  • Strategic review, training, and execution of all Armani visual directives.

Education

Degree - Forensic Criminology

University of Colombia Bogota

Skills

    Goals and performance

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Timeline

Guest Care Manager

J.Con Salon & Spa
03.2020 - 06.2022

Sales Supervisor

Tory Burch
10.2018 - 03.2020

Assistant General Manager

Armani Exchange
06.2015 - 10.2018

Degree - Forensic Criminology

University of Colombia Bogota

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Cynthia Elena NunezManagerial