Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

CYNTHIA NYAKUNDI

PORT ST LUCIE,FL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Naivas Supermarket
08.2015 - 04.2022
  • Proven ability to develop and implement creative solutions to complex problems
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Managed time efficiently in order to complete all tasks within deadlines

Education

No Degree - Google Digital Marketing & E-commerce

Coursera
Online
07.2023

High School Diploma -

ST Peters Mesaria
12.2013

Skills

  • Customer service
  • Problem resolution
  • Customer relations
  • Call handling
  • Decision-making

Accomplishments

  • Sales Growth Achievement, Increased supermarket sales by 20% through customer engagement and strategic marketing.
  • Transaction Processing Efficiency, Processed over 1,000 transactions monthly with 98% accuracy and efficiency.
  • Customer Satisfaction Excellence, Achieved customer satisfaction rate of 95% through exemplary service and problem-solving.
  • Training Leadership Success, Trained 15 new associates, enhancing team skills and reducing onboarding time by 30%.

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Customer Care Representative

Naivas Supermarket
08.2015 - 04.2022

No Degree - Google Digital Marketing & E-commerce

Coursera

High School Diploma -

ST Peters Mesaria
CYNTHIA NYAKUNDI