Summary

Overview

Work History

Education

Skills

Timeline

Cynthia Obiols

Customer Service

Morgan Hill,CA

Summary

Career started with Banking making me experienced in financial understanding, reconciliation of personal bank acct.,developed customer satisfaction resulting in great relationships and committed lasting accounts.

My ability to transfer customer service to telecommunications and healthcare provided excellent attention to continued rewarding success to any task given.

Overview

2023

years of professional experience

Work History

Health Care Assistant

Polaris

04.2021 - 01.2023

Provided care to individuals and families spanning three decades.
Created a positive and fulfilling experience for individuals served.
Compassionate professional focused on responsible service.
Displayed consistent sincerity and dedication in serving clients.
Provided extensive care to patients at various stages of Dementia and MS.
Provided personal care and medical support for chronic illnesses such as COPD and cancers.
Accumulated a 5-year tenure in the field.
Willing to Travel: 25 miles
Availability: Part-Time, Day Shift, Night Shift, Weekdays, Weekends
Delivered tailored meal services in assisted living facilities.
Finger Printing Complete
Level 2 Background Check
TB Test / Chest X-Ray
Cats Acceptable
Dogs Acceptable
Smokers Acceptable
Lift 25+ Pounds
Delivered superior patient care focusing on comfort and well-being.

Care Assistant

Santa Clara County IHSS

10.2020 - 04.2021

Optimized space organization through regular tidying and floor maintenance.
Developed stable and dependable client relationships.
Built credibility with special needs clients.

Housekeeper

Cleanenmaids

02.2015 - 09.2020

Sanitized and polished restroom areas ensuring cleanliness.
Vacuumed floors, made beds, and restocked bathroom items.
Partnered with colleagues in housekeeping to enhance task efficiency.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Executed thorough daily housekeeping duties to ensure a pristine setting.
Implemented procedures to prevent burns and injuries during chemical use.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Ensured shared spaces remained spotless to boost guest satisfaction.
Disposed of trash and recyclables each day to avoid waste buildup.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Executed independent tasks to ensure cleanliness and organization in designated areas.

Telecommunications Sales Representative

Comcast Media Center

1991 - 1998

Sales Associate

Montgomery Wards Department Store

1988 - 1993

Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Helped customers locate products and checked store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.