Cynthia Ogoh

Customer Care Service Representative

Elizabeth Richardson Center

Houston

01.2025 - 08.2025

Assisted clients with service requests and problem resolution.
Maintained accurate records of customer interactions and feedback.
Collaborated with team members to enhance service delivery standards.
Educated customers on available programs and services offered.
Handled escalated issues with professionalism and empathy.
Utilized CRM software to track and manage customer cases effectively.
Participated in training sessions to improve service techniques and knowledge.
Resolved customer complaints regarding sales and service.
Created detailed reports on customer feedback for management review.
Processed orders, forms, applications, and requests.
Contributed to team effort by accomplishing related results as needed.
Identified and escalated priority issues per established procedures.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Conducted outbound calls for marketing purposes such as surveys or promotions.
Provided customers with product and service information, including availability, features and benefits.
Explained company services, policies, terms and conditions of sale to customers as necessary.
Assisted customers with billing inquiries or payment issues on time sensitive basis.
Collaborated with other departments within the organization in order to provide better service for clients.
Answered customer inquiries via telephone and email in a professional and courteous manner.
Analyzed customer feedback data in order to identify areas where improvements can be made in terms of services rendered.
Built sustainable relationships of trust through open and interactive communication with customers.
Verified customer information accuracy by comparing it against various databases.
Received incoming calls from potential new customers interested in services provided by the company.
Initiated contact with existing customers on a regular basis to ensure satisfaction levels are being met.
Performed follow-up calls to confirm resolution of customer issues or concerns.
Responded promptly to emails sent from customers asking for assistance or additional information about products and services offered.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Maintained high satisfaction score by consistently resolving first-call issues.
Delivered customer support to high call load each shift.
Built sustainable relationships and trust with customer accounts through open and interactive communication.
Supported customers to maintain positive relationships throughout and following sales processes.
Kept customer and system account information accurate and current to support timely resolutions for concerns.
Provided feedback on customer service efficiency to deliver better support options.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Recommended potential products or services after analyzing customer needs.
Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Educated customers where applicable to alleviate need for future contact.
Prepared customer reports by gathering data collected during customer interactions.
Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Promoted product offerings to drive growth and exceed benchmarks.
Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Audited customer account information to identify issues and develop solutions.
Processed customer account changes with proprietary software.
Coordinated with various company teams to offer and implement successful solutions to customer problems.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Supported sales team members to drive growth and development.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Collected deposits or payments and arranged for billing.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Updated databases with new and modified customer data.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Promoted available products and services to customers during service, account management and order calls.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Mentored junior team members and managed employee relationships.
Took special orders in person and over telephone, generating additional revenue every month.
Surpassed sales goals through implementation of successful marketing strategies.
Prevented key account losses by researching discrepancies and correcting problems.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Excelled in exceeding daily credit card application goals.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Led on- and off-site customer support teams across multiple time zones.
Updated system with order specifics and customer details, preferences, and billing information.
Oversaw warranty counseling process to manage expense controls.

Summary

Overview

Work History

Customer Care Service Representative

Hospitality Worker

Education

Bachelor of Science - Agricultural Science And Rural Development

Skills

References

Timeline

Customer Care Service Representative

Hospitality Worker

Bachelor of Science - Agricultural Science And Rural Development

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