Cynthia Ojeda
Account Executive
Bell Gardens,CA
Summary
Dynamic Account Executive with a proven track record at Global Processing Systems, excelling in client relationship building and customer service. Skilled in developing sales strategies and delivering tailored solutions, I leverage my bilingual communication abilities to enhance client satisfaction and drive revenue growth. Quick learner committed to achieving results and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Account Executive
Global Processing Systems
12.2022 - Current
- Assisting with the setup of merchant accounts and payment processing services.
- Building strong, professional relationships through identification of client needs, increasing overall sales and opportunities.
- Communicating effectively with clientele to maintain customer satisfaction and loyalty.
- Cultivating professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Answering customers questions and addressing problems and complaints in person and via phone.
- Generating sales by prospecting leads, cold calling and negotiating advantageous deals.
- Networking to build client base and promote products to new and existing clients.
- Verifying accuracy of all customer information before submitting applications for approval or processing payments.
Account Executive
TSYS
02.2020 - 12.2022
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Education
Cerritos College
Norwalk, CASkills
- Client Relationship Building
- Account Management
- Communication
- Customer Service
- Office Administration
- Bilingual - English/Spanish
- Quick Learner
- Inbound phone calls
- Conflict Resolution
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Account Executive
Global Processing Systems
12.2022 - Current
Account Executive
TSYS
02.2020 - 12.2022
Cerritos College
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