Cynthia Olivares
Houston,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Front Desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Billing Coordinator/Front Desk Receptionist
Ashley Smile Dental
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Posted payments to accounts and maintained records.
- Generated reports to track insurance verifications and claim progress.
Front Desk Receptionist/Insurance Specialist
Charm Dental
06.2021 - 10.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Recall/Front Desk Receptionist
Fresh Dental Care
06.2020 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Elsik High School
Houston, TX06.2013
Skills
- Meeting Minutes
- Greeting and Seating Clients
- Hospitality Service
- Multi-Line Telephone Systems
- Issue Handling
- Front Desk Operations
- Call Answering and Routing
- Team Collaboration
- Packaging and Mail Receiving
- Greet Visitors
- Telephone Etiquette
- Sensitive Information Handling
- Benefits Verifications
- Diagnostic Codes
- Deductible and Co-Pay Calculation
- Payment Scheduling and Collection
- Prescription Refills
- Insurance Plan Verification
- Payment Plan Options
Languages
Spanish
Native or Bilingual
Timeline
Billing Coordinator/Front Desk Receptionist
Ashley Smile Dental
12.2022 - Current
Front Desk Receptionist/Insurance Specialist
Charm Dental
06.2021 - 10.2021
Recall/Front Desk Receptionist
Fresh Dental Care
06.2020 - 06.2021
High School Diploma -
Elsik High School
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