Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Olvera

San Marcos,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Director of Residential Care

Americare Health & Retirement Inc.
04.2022 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Increased accuracy and compliance by conducting thorough audits of retirement accounts and documentation.
  • Collaborated with cross-functional teams to ensure optimal delivery of retirement services to clients.
  • Stayed current with industry trends and regulations, providing up-to-date guidance to clients on their retirement plans.
  • Trained and mentored new employees on industry practices and business operations.
  • Recruited hired, and trained dedicated staff members who were committed to providing exceptional resident care.
  • Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw purchasing and organization of medical supply inventory.
  • Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.

Resident Care Coordinator

Americare Health & Retirement Inc.
04.2021 - 04.2022
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Hired and trained new staff members on facility policies, patient care and medicine distribution.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.

Medication Aide

Americare Health & Retirement Inc.
10.2011 - 04.2021
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.

Education

GED -

Foothills High School
San Marcos, CA
06.2011

Skills

  • Staff Management
  • Meeting facilitation
  • Corporate Governance
  • Scheduling and Coordinating
  • Negotiation and Conflict Resolution
  • Performance Evaluations
  • Emergency Response
  • Computer Skills

Certification

  • First Aid/CPR Certified


Languages

Spanish
Native or Bilingual

Timeline

Assistant Director of Residential Care

Americare Health & Retirement Inc.
04.2022 - Current

Resident Care Coordinator

Americare Health & Retirement Inc.
04.2021 - 04.2022

Medication Aide

Americare Health & Retirement Inc.
10.2011 - 04.2021

GED -

Foothills High School

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Cynthia Olvera