Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia O'Neal

Chicago ,Illinois

Summary

I'm am a detail-oriented , strong organizational skill career seeker with the ability to handle multiple projects simultaneously with a high degree of accuracy. Bringing an indepth background of extensive financial services,management, customer service, training, managing metrics and providing quality care to customers. Knowledgeable with a keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.

Overview

22
22
years of professional experience

Work History

Relationship Banker

Regions Bank
01.2022 - Current
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Processed maintenance, operations and correspondence for new and existing accounts.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Vault inventory/Services

General Manager

Auntie Anne's Pretzels
05.2020 - 01.2022
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Claims Adjuster

National General Insurance Company
03.2019 - 05.2020
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Identified and obtained evidence to ascertain claim value.
  • Investigated questionable claims to determine payment authorization.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Conducted witness interviews to assist claim information gathering process.

General Manager

Fazolis
02.2017 - 03.2019
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

General Manager

Taco Bell
11.2013 - 02.2017
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
  • Delegated work to staff, setting priorities and goals.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.

CNA

State of Illinois-Department of Human Services
05.2002 - 07.2013
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.

Education

Master Of Applied Science - Business Management

Colorado Technical University
Colorado Springs, CO

Bachelor of Science - Business Management

Colorado Technical University
Colorado Springs, CO
06.2023

Skills

  • Project Management
  • Business Development
  • Community Relations
  • Financial Services
  • Relationship Building and Management
  • Banking
  • Money Handling
  • Recordkeeping Requirements
  • Hiring and Recruitment

Timeline

Relationship Banker

Regions Bank
01.2022 - Current

General Manager

Auntie Anne's Pretzels
05.2020 - 01.2022

Claims Adjuster

National General Insurance Company
03.2019 - 05.2020

General Manager

Fazolis
02.2017 - 03.2019

General Manager

Taco Bell
11.2013 - 02.2017

CNA

State of Illinois-Department of Human Services
05.2002 - 07.2013

Master Of Applied Science - Business Management

Colorado Technical University

Bachelor of Science - Business Management

Colorado Technical University

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Cynthia O'Neal