CYNTHIA O. RAMIREZ
Summary
Experienced customer service professional with a retail and program coordination background. Proficient in communication, problem-solving, and team leadership. Proven track record of enhancing customer experiences, efficiently managing operations, and supporting team successes at HEB grocery store and Bears Karate International. Seeking a position at HotWorx to leverage customer relations experience and strong work ethic in a dynamic fitness environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Clinician
Texas A&M International University CSDO clinic
01.2023 - 01.2024
- Provide diagnostic and therapy services to clients under the direct supervision of clinical supervisors of Texas A&M International University CSDO clinic
- Created and implemented individualized treatment plans for diverse patent needs.
- Conducted 28 hours of clinical observation
- Conducted 25 hours of hands-on practicum
- Engaged in parent education and counseling to support carryover strategies at home.
- Developed SOAP noted and assisted in progress reporting for client sessions.
Customer Service & Sales Representative
HEB #6 Grocery Store
06.2021 - 09.2022
- Provided accident customer service in a high-paced environment.
- Managed cash transactions and assisted in sales promotions.
- Supported team members during peak periods by sharing workload
- Assisted customers with their groceries
Customer Service Representative & Team Member
Bears Karate International
08.2020 - 08.2021
- Provided exceptional, customer service, addressing client inquiries and ensuring a positive experience.
- Assisted in developing and improving karate programs
- Managed merchandise sales
- Maintained a clean and organized environment for students and staff.
Education
Bachelor's degree - Communication Sciences And Disorders
Texas A&M International University
Laredo, Texas05.2024
Associates -
Laredo College
Laredo, Texas12.2021
High School -
United South High School
Laredo, Texas06.2020
Skills
- Team Leadership
- Great Communication
- Effective Time Management
- Effective Problem-solving
- Customer Engagement
- Strong Work Ethic
- Interpersonal
Certification
- CPR & First Aid certified
Awards And Acknowledgements
- Honor Roll student at Texas A&M International University
- First Generation Graduate
- Hispanic Association of Colleges and Universities Scholar 2023-2024
- Lamar Bruni Vergara Scholarship Scholar 2022-2023 & 2023-2024
- Getting ahead Summer Scholars 2022-2023
- Regents System Scholarship Scholar 2022-2023
- General Texas A&M University Scholarship Scholar 2023-2024
- Black belt in Karate
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Student Clinician
Texas A&M International University CSDO clinic
01.2023 - 01.2024
Customer Service & Sales Representative
HEB #6 Grocery Store
06.2021 - 09.2022
Customer Service Representative & Team Member
Bears Karate International
08.2020 - 08.2021
- CPR & First Aid certified
Bachelor's degree - Communication Sciences And Disorders
Texas A&M International University
Associates -
Laredo College
High School -
United South High School
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