Cynthia Oregel
Chicago,IL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Community Specialist at 535 N. Michigan AVE
10.2021 - Current
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed day-to-day operations of condominium community, ensuring resident satisfaction and compliance with regulations.
- Establishing weekly newsletter summarizing key updates and achievements.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Supported tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
Barista
The Goddess and The Grocer
12.2019 - 03.2020
- Prepared high-quality beverages according to customer preferences and established recipes
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Caterer
Chicago Catering
04.2019 - 06.2019
- Monitored food safety standards, guaranteeing compliance with health regulations during all phases of catering operations.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
Hostess-Cashier
IHOP
01.2018 - 06.2018
- Greeted and seated guests promptly, ensuring positive first impressions.
- Maintained cleanliness and organization of front-of-house areas to uphold safety standards.
- Trained new host staff on procedures, enhancing team performance and service quality.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science -
Noble Street College Prep
Chicago, ILBachelor of Science -
Illinois State University
Chicago, ILB.S - Criminal Justice in Forensic Psychology
Purdue Global University
West Lafayette, IndianaSkills
- Bi-Lingual: Fluent in Spanish and English
- Office administration
- Data entry
- Customer service
- Filing and data archiving
- Relationship building
- Microsoft PowerPoint
- Excel spreadsheets
- Meticulous attention to detail
- Records administration
- Confidential document control
- Schedule management
Accomplishments
- Updated and maintained company database to reflect current and accurate resident records for more than 400 units
- Oversaw owner's insurance project, resulting in 86% of owner's submitting their most updated insurance declaration into the office.
Certification
- Spanish Interpreter (Verbal/Written)
- Certified Mental Health First Aid through the National Council for Behavioral Health
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Drawing and Painting
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Volunteering
PROGRAMS
- FBI Explorers Program September 2017-April 2018
- Interacted with FBI personnel who lead by example and promoted leadership skills
- Participated in 12 unique training sessions that required engaging as a team and learned active listening and adaptability skills
Timeline
Administrative Assistant
Community Specialist at 535 N. Michigan AVE
10.2021 - Current
Barista
The Goddess and The Grocer
12.2019 - 03.2020
Caterer
Chicago Catering
04.2019 - 06.2019
Hostess-Cashier
IHOP
01.2018 - 06.2018
Bachelor of Science -
Noble Street College Prep
Bachelor of Science -
Illinois State University
B.S - Criminal Justice in Forensic Psychology
Purdue Global University