Cynthia Ortega
Los Banos,CA
Summary
Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager
Spirit of Halloween
08.2021 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Paraprofessional
360 Degree Customer Inc
04.2018 - 06.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Elderly Caregiver
Maria Reynoso
07.2016 - 04.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Associate
Carters Inc
02.2012 - 06.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
San Benito High School
Hollister, CA12-2012
Skills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Shift scheduling
- Negotiation
- Teamwork and collaboration
- First Aid/CPR Certified
- Computer skills
- Bilingual
Timeline
Manager
Spirit of Halloween
08.2021 - 11.2023
Paraprofessional
360 Degree Customer Inc
04.2018 - 06.2021
Elderly Caregiver
Maria Reynoso
07.2016 - 04.2018
Sales Associate
Carters Inc
02.2012 - 06.2015
High School Diploma -
San Benito High School
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