Cynthia O'Sullivan
Pelion,SC
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operation Manager
Republic Parking System
10.2010 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of Parking facility.
- Supervised 10 + employees on all shifts, overseeing efficiency of money handling and customer service.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Cashiering when needed or to do a shift when employees calls out.
Education
Associate of Business Administration - Business Administration
Ashford University
San Diego, CA06.2015
Skills
- Policy and Procedure Implementation
- Customer Service
- Staff Training
- Order Supplies
- Microsoft Outlook
- Microsoft Office
- Microsoft Excel
- Management
Timeline
Operation Manager
Republic Parking System
10.2010 - Current
Associate of Business Administration - Business Administration
Ashford University
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