Cynthia Pacheco
Las Cruces,NM
Summary
Seasoned Assistant Manager with a proven track record at Circle K, excelling in customer service expertise and staff coordination. Spearheaded initiatives to enhance customer loyalty and retention, significantly improving team performance through effective training and mentoring. Skilled in complaint resolution and metric tracking, adept at fostering a positive work environment and driving operational efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Manager, Customer Service
Circle K
Las Cruces, New Mexico
06.2024 - Current
- Provided customer service and assistance to customers in resolving issues and concerns.
- Resolved escalated complaints from customers in a timely manner.
- Developed strategies to increase customer loyalty and retention rates.
- Conducted regular performance reviews with team members to ensure quality standards are met.
Assistant Store Manager
Circle K
Las Cruces, New Mexico
10.2007 - 08.2019
- Maintained positive customer relationship by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff enabling them to improve skill, achieve daily objectives and attain advancement
- Rotated merchandise and displays to feature new products and promotions
- Reconciled daily sales transactions to balance and log day go day revenue
- Interviewed, hired, trained staff associates and equipped to comply with company policies and procedures
- Verified inventory counts retained within monthly tolerance levels and compiled financial data in compliance with budget
Assistant Store Manager
Brewer Oil Co.
Las Cruces, New Mexico
- Maintained positive customer service
- Supervised and evaluated staff
- Responded to customer concerns and complaints
- Opening and closing of not only daily paperwork but, opening and closing of store
- Worked with management to maintain a positive work environment
Education
Administrative Assistant -
New Mexico State, Dona Ana Branch Community College
New Mexico03.1998
GED -
New Mexico State, Dona Ana Branch Community College
New Mexico08.1995
Skills
- Customer service expertise
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Metric tracking
- Personnel training and development
Timeline
Assistant Manager, Customer Service
Circle K
06.2024 - Current
Assistant Store Manager
Circle K
10.2007 - 08.2019
Assistant Store Manager
Brewer Oil Co.
Administrative Assistant -
New Mexico State, Dona Ana Branch Community College
GED -
New Mexico State, Dona Ana Branch Community College
Similar Profiles
Kevin McclaryKevin Mcclary
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Kaidence MarshallKaidence Marshall
Customer Service / Cashier at Circle KCustomer Service / Cashier at Circle K
Olivia AndersonOlivia Anderson
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Elena OsunaElena Osuna
Customer Service Representative/Cashier Team Lead at Circle KCustomer Service Representative/Cashier Team Lead at Circle K
Eric HarringtonEric Harrington
Electrical Engineering Intern at Freeport-McMoRanElectrical Engineering Intern at Freeport-McMoRan