Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Pacheco

East Greenwich,Rhode Island

Summary

Accomplished QA Lead with a proven track record at Falvey Insurance Group, enhancing product quality by implementing advanced test automation and fostering team development. Expert in Agile methodology and test strategy development, I've significantly increased efficiency and effectiveness in testing processes, driving continuous improvement and maintaining competitive edge in software testing.

Knowledgeable Manager with history of leading QA teams to success. Proficient in designing and implementing test strategies that enhance product quality. Demonstrated expertise in problem-solving and team leadership.

Adaptable Quality Manager with over 25 years of background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SQA Test Lead

Falvey Insurance Group
05.2023 - Current
  • Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Led cross-functional teams to ensure seamless collaboration in achieving project goals.
  • Evaluated emerging trends and technologies in software testing to maintain a competitive edge in the market.
  • Established key performance indicators to measure the success of testing efforts and drive continuous improvement.
  • Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
  • Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
  • Mentored junior team members, fostering growth and enhancing team performance.
  • Improved quality processes for increased efficiency and effectiveness.

Test Manager

Citizens Bank
10.2019 - 05.2023
  • Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Contributed to successful product launches by executing end-to-end system integration tests that validated functionality across platforms.
  • Played a pivotal role in the development of an organization-wide quality assurance framework, driving consistency and excellence across all testing activities.
  • Defined testing and acceptance strategies and determined quality assurance benchmarks.
  • Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
  • Improved project delivery timelines by efficiently managing testing resources and schedules.
  • Enhanced test efficiency by implementing automated testing processes and tools.
  • Established a culture of continuous improvement within the testing team, fostering professional growth and skill development.
  • Reduced defects in production with thorough regression testing and identification of root causes.

Quality Assurance Test Lead

Eversource
07.2016 - 10.2019
  • Contributed to the establishment of performance metrics for evaluating success in meeting key objectives related to quality assurance activities.
  • Managed end-to-end testing efforts for major releases, ensuring a smooth transition from development to deployment phases.
  • Coordinated closely with offshore teams to enable round-the-clock testing coverage for critical projects.
  • Increased efficiency in bug tracking and issue resolution by utilizing advanced project management tools.
  • Identified and resolved critical issues through meticulous root cause analysis, improving overall system stability.
  • Enhanced team performance by training and mentoring junior QA engineers on best practices and methodologies.
  • Streamlined testing processes by implementing automated testing tools and frameworks.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Implemented rigorous regression testing procedures to validate software functionality after updates or modifications were made.
  • Ensured seamless user experiences by conducting thorough usability testing across multiple platforms.

Senior Quality Assurance Test Analyst

Blue Cross & Blue Shield of RI
01.2006 - 07.2016
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Improved application stability by performing thorough regression testing during each release cycle.
  • Championed a culture of quality within the organization by promoting best practices in software testing methodologies and techniques.
  • Conducted root cause analysis for critical defects, providing actionable insights for process improvements and defect prevention measures.
  • Ensured timely delivery of high-quality software products by effectively prioritizing and managing test cases.
  • Increased team efficiency by mentoring junior QA analysts, sharing best practices, and providing constructive feedback on their work.
  • Evaluated third-party tools for potential integration into the existing QA framework, recommending solutions to enhance testing capabilities.

Education

Some College (No Degree) - Microsoft Products

Fisher College
Fall River, MA
05-1994

Skills

  • Testing management
  • Requirements analysis
  • Bug tracking
  • Integration testing
  • Test reporting
  • Software development lifecycle
  • Test strategy development
  • Team development
  • Test automation
  • User acceptance testing
  • Quality management
  • Agile methodology

Certification

  • Certified ScrumMaster (CSM)
  • Certified Software Quality Manager (CSQM)

Timeline

SQA Test Lead

Falvey Insurance Group
05.2023 - Current

Test Manager

Citizens Bank
10.2019 - 05.2023

Quality Assurance Test Lead

Eversource
07.2016 - 10.2019

Senior Quality Assurance Test Analyst

Blue Cross & Blue Shield of RI
01.2006 - 07.2016

Some College (No Degree) - Microsoft Products

Fisher College

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Cynthia Pacheco