Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Padilla

Waco,TX

Summary

Dynamic Learning Trainer with a proven track record at Amazon, enhancing employee performance through innovative training methods and collaborative learning. Skilled in technical training and great communication, I streamlined onboarding processes, significantly reducing time to productivity while fostering a positive work environment and mentoring staff for success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Learning Trainer

Amazon
07.2022 - Current
  • Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
  • Collaborated with management to develop targeted training programs for improved employee performance.
  • Enhanced learning outcomes by implementing interactive and innovative training methods.
  • Streamlined onboarding processes, reducing the time needed for new hires to become fully productive members of the organization.
  • Facilitated team-building exercises to foster a positive work environment and improve collaboration among staff members.
  • Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
  • Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
  • Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
  • Trained and mentored numerous new personnel to fulfill various roles, such as Forklift Operators, Amnesty Floor Monitors and GTDR associates.

Assistant Manager

Chicken Express
03.2018 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

GED -

Windham School District
Huntsville, TX
01-2017

Skills

  • Trainer coaching
  • Collaborative learning
  • Adaptive learning
  • Facilitation techniques
  • Great communication skills
  • Willingness to learn more
  • Able to deliver results
  • Great customer service skills
  • Great listening skills
  • Technical training
  • Work safely around machinery
  • Attentive to detail

Certification

  • Licensed Amnesty Trainer - 8/2023
  • Licensed PIT/GTDR Trainer - 11/2024
  • Licensed BTS Trainer - 3/2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Learning Trainer

Amazon
07.2022 - Current

Assistant Manager

Chicken Express
03.2018 - 08.2019

GED -

Windham School District

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