Cynthia Paez
Miami,FL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
9
9
years of professional experience
Work History
Sales Manager
DoubleTree by Hilton Miami Airport Convention Center
Miami, FL
01.2023 - Current
- Negotiate & close sales on small/large high end SMERF, International and Association Groups Inbound and outbound calls with clients that want to stay at our property
- Perform site inspections with clients in order to close on potential business
- Responsible for handling multiple tasks simultaneously in a fast-paced office environment
- Coordinate with our Events Team on the amenities requested by the group
- Attend trade shows to introduce the product to new potential clients
- Work closely with CVENT, Groups 360 and Meeting Broker to answer all RFP's that I receive
- Use Delphi FDC to enter all my calls / meetings and proposals for the week
- Attend GMCVB events (among others) to promote business and speak about the product
- Negotiate Events and Concerts at the property
- Work closely with the Executive team with ideas on how to promote the product.
Sales Manager
Hilton Miami Airport Blue Lagoon
Miami, FL
01.2019 - 01.2023
- Negotiate & close sales on small/large high end SMERF and Association Groups
- Inbound and outbound calls with clients that want to stay at our property
- Perform site inspections with clients in order to close on potential business
- Responsible for handling multiple tasks simultaneously in a fast-paced office environment
- Coordinate with our Events Team on the amenities requested by the group
- Attend trade shows to introduce the product to new potential clients
- Work closely with CVENT, Groups 360, Knowland and Meeting Broker to answer all RFP's that I receive
- Use Delphi FDC to enter all my calls / meetings and proposals for the week
- Attend GMCVB events (among others) to promote business and speak about the product
- Negotiate Events and Concerts at the property
- Work closely with the Executive team with ideas on how to promote the product
- Made my Rooms Revenue Goal for all Quarters since I have been at property
- Surpassed my yearly Rooms Revenue Goal for the Year.
M.I.C.E & Large Groups Sales Manager
Resorts World Bimini
Miami, FL
01.2015 - 01.2018
- Closed sales on small/large high end affinity, incentive, entertainment and meeting groups
- Inbound and outbound sales to incentive houses, travel partners and corporate direct clients
- Emphasize client benefits to persuade clients to book Resorts World Bimini
- Contract creation and editing skills for Hotel packages
- Perform site inspections with clients in order to close on potential business
- Responsible for handling multiple tasks simultaneously in a fast paced office environment
- Coordinate with resort staff on the amenities requested by the group
- Ensure that the accounting portion of the group is balanced prior to finalization of same
- Responsible for assisting and servicing clients with new and existing groups
- Organize and order any items needed for trade shows / events
- Travel to various cities to meet with potential clients
- Attend trade shows and boat shows to introduce the product to new potential clients
- Work closely with CVENT and Meeting Broker to answer all RFP's that come in
- Use Salesforce to enter all my calls / meetings and proposals for the week
- Make and receive phone calls from both internal and external customers
- Attend GMCVB events (among others) to promote business and speak about the product
- Work closely with the resort to organize and execute all events for the groups
- Organized and arranged travel for groups traveling to the island
- Negotiate Events and Concerts at the property and see them thru till actualization
- Travel with the groups I book to make sure all goes smoothly while at the property
- Work closely with the Executive team with ideas on how to promote the product.
Education
AS Travel and Tourism - Hospitality
Florida National College
Miami, FL05-1994
Some College (No Degree) - Accounting
Montclair State College
Montclair, NJSkills
- Knowledge of MS Suite (Excel, Outlook, PowerPoint,Word)
- Lotus Notes
- Delphi
- Siebel
- Salesforce
- LMS
- Hilton Lobby
- Lead Generation
- Sales Tracking
- Client Relationship Management
- Profitability Optimization
- Key Account Development
- National Account Management
- Account Management
- New Business Development
- Territory and Account Management
- Exceeds Sales Goals
- Sales Expertise
- Verbal and Written Communication
- Continuous Improvements
- Relationship Building
- Rapport and Relationship Building
- Goal Setting
- Sales Operations
- Bilingual in [Spanish]
Timeline
Sales Manager
DoubleTree by Hilton Miami Airport Convention Center
01.2023 - Current
Sales Manager
Hilton Miami Airport Blue Lagoon
01.2019 - 01.2023
M.I.C.E & Large Groups Sales Manager
Resorts World Bimini
01.2015 - 01.2018
AS Travel and Tourism - Hospitality
Florida National College
Some College (No Degree) - Accounting
Montclair State College
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