Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Parker

Newport News,VA

Summary

Dynamic Route Supervisor at Service Master Clean with a proven track record in staff training and route optimization. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective problem-solving. Skilled in safety compliance and fostering teamwork, consistently exceeding performance metrics while ensuring operational efficiency.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Route Supervisor

Service Master Clean
06.2019 - 07.2025
  • Trained new staff on proper cleaning procedures and safety protocols to ensure consistency.
  • Developed efficient cleaning schedules, optimizing workflow across multiple locations.
  • Conducted inspections of cleaned areas, identifying issues and implementing corrective actions promptly.
  • Collaborated with team members to streamline processes for improved productivity and service quality.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Organized and used industrial cleaning products following strict safety procedures.

Receptionist

Omg Office Business Centers
03.2017 - 05.2019
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls promptly to appropriate staff or departments.
  • Scheduled appointments and maintained calendars for multiple executives, optimizing time management.
  • Coordinated communication between departments, enhancing operational workflow and information dissemination.

Logistics Assistant/Customer Service Representative

Dan Daniels Distribution Center
02.1992 - 08.2016
  • Coordinated logistics operations to ensure timely delivery of shipments and optimized supply chain processes.
  • Managed inventory levels, utilizing tracking software to maintain accuracy and reduce discrepancies.
  • Assisted in developing standard operating procedures for warehouse activities, enhancing operational efficiency.
  • Collaborated with cross-functional teams to streamline communication and resolve logistical issues promptly.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
  • Tracked orders and notified customers of status or potential delays.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Stevenson High School
The Bronx, NY
06-1984

Skills

  • Staff training
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Material handling
  • Adaptability and flexibility
  • Warehouse operations
  • Safety compliance
  • Self motivation
  • Hazardous materials handling

Timeline

Route Supervisor

Service Master Clean
06.2019 - 07.2025

Receptionist

Omg Office Business Centers
03.2017 - 05.2019

Logistics Assistant/Customer Service Representative

Dan Daniels Distribution Center
02.1992 - 08.2016

High School Diploma -

Stevenson High School

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