Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Passalis

Rancho Cordova,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Manager on Duty

Marvals Food Store
10.2022 - 04.2023
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Monitored areas for security issues and safety hazards.
  • Mentored new team members on sales software system operation.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Achieved results by working with staff to meet established targets.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained employees in essential job functions.

Deli Manager

Marvals Food Store
05.2019 - 10.2022
  • Integrated service and team management strategies to boost business profits.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Served consistent portions following recipes and control standards.
  • Planned and executed promotions and special events in close collaboration with management.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Monitored food inventory and supplies to prevent waste.
  • Inventoried food products and associated materials on weekly basis.
  • Monitored food preparation, production, and plating for quality control.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for a dozen staff by planning and designating shifts and hours.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Deli Clerk

Marvals Food Store
10.2017 - 05.2019
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Brewed coffee and tea and changed out drink station syrups.
  • Learned other teammates' work tasks to train as backup.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prepared salads, soups and sandwiches for customers.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Service Manager

Pauls’TV & Video
06.1999 - 08.2013
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved customer complaints in professional and timely manner.

Education

High School Diploma -

Elk Grove High School
Elk Grove, CA
05.1983

Skills

  • Supervising Employees
  • Daily Transactions Review
  • Following Supervisor Instructions
  • Shift Coverage
  • Changing Out Tills

Timeline

Manager on Duty

Marvals Food Store
10.2022 - 04.2023

Deli Manager

Marvals Food Store
05.2019 - 10.2022

Deli Clerk

Marvals Food Store
10.2017 - 05.2019

Service Manager

Pauls’TV & Video
06.1999 - 08.2013

High School Diploma -

Elk Grove High School

Similar Profiles

CREATE PROFILE
Cynthia Passalis