Summary
Overview
Work History
Education
Skills
flowers, playing piano, reading, tanning
Timeline
Generic

Cynthia Pate

Northport,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

47
47
years of professional experience

Work History

Customer Service Representative

DCH Regional Medical Center
02.1999 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Cross-trained and provided backup support for organizational leadership.

Assistant Supervisor

Dishuck & LaCoste Attorneys
06.1975 - 02.1999
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Submitted documentation and reports to upper management.
  • Set overall vision and provided team leadership.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

High School Diploma -

Tuscaloosa County High School
Northport, AL
05.1975

Skills

  • General office work
  • Answering phones
  • Filing
  • Preparing documents
  • Posting transactions to accounts
  • Handling customer complaints
  • Billing
  • Collection work

flowers, playing piano, reading, tanning

I enjoy outside plants and being outdoors. Piano playing is relaxing to me. I love to read a good book and enjoy the time to myself.

Timeline

Customer Service Representative

DCH Regional Medical Center
02.1999 - 05.2022

Assistant Supervisor

Dishuck & LaCoste Attorneys
06.1975 - 02.1999

High School Diploma -

Tuscaloosa County High School

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Cynthia Pate