Cynthia Pate
Northport,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
DCH Regional Medical Center
Tuscaloosa, AL
02.1999 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
Assistant Supervisor
Dishuck & LaCoste Attorneys
Tuscaloosa, AL
06.1975 - 02.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Set overall vision and provided team leadership.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
High School Diploma -
Tuscaloosa County High School
Northport, AL05.1975
Skills
- General office work
- Answering phones
- Filing
- Preparing documents
- Posting transactions to accounts
- Handling customer complaints
- Billing
- Collection work
flowers, playing piano, reading, tanning
I enjoy outside plants and being outdoors. Piano playing is relaxing to me. I love to read a good book and enjoy the time to myself.
Timeline
Customer Service Representative
DCH Regional Medical Center
02.1999 - 05.2022
Assistant Supervisor
Dishuck & LaCoste Attorneys
06.1975 - 02.1999
High School Diploma -
Tuscaloosa County High School