Cynthia Paul

Client and examiner centric and accomplished with extensive experience in dealing with complex claims while overseeing claims accounts to acquire client satisfaction and reduce losses.

• Achieved largest number of completely satisfied, customer service surveys within the claims department by providing excellent customer service with with accuracy and efficiency.
• Successfully Supervised Claim Teams of 5 or 6 Examiners while various supervisors were on vacation.

• Demonstrated success in monitoring claim life-cycle by inspecting determining coverage, coordinating with insurance adjusters, negotiating with contractors, and recommending suitable solutions.
• Instrumental in examining insurance claims, collecting evidence, liaising with field experts, processing documents, disbursing funds to claimers, and implementing filing procedures through calls and emails while prioritizing and meeting stringent deadlines.
• Adept at communicating property claim cases to relevant insurance companies for covering damages and updating approval/denial status while resolving customer's complex claims in line with service quality standards.
• Possess outstanding interpersonal, persuasion, and communication skills to foster impactful relationships with national frequency claims team and perform well in fast-paced environment. Proficient in MS Office Suite, Guidewire, XactAnalyis, Xactimate, ClaimXperience, and Livegenic.