Summary
Overview
Work History
Education
Skills
Phone
Timeline
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Cynthia Payne

Louisville,KY

Summary

I have 31 years of experience, including as a Shipping Clerk and as a General Office Clerk in industries including Printing, Publishing, and Allied Industries and Chemicals and Allied Products. Most recently, I have been working as a HMDA Analyst for Mutual of Omaha Mortgage Company from 2020 -2022 My skills and experiences include inventory management, materials management, Microsoft mail, shipping, Analyst in mortgage field. I hold a High School Diploma degree in n/a from Southern High School.

Overview

36
36
years of professional experience

Work History

Customer Service Agent

Jefferson County Clerk's Office
Louisville, KY
06.2023 - Current
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Ensured compliance with applicable laws when dealing with customers.
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Answered incoming calls promptly and professionally within company standards.

HMDA ANALYST

Mutual of Omaha Mortgage, Inc.
Louisville, KY
08.2020 - 08.2022
  • Compiled statistical reports
  • Used computer applications to set up statistical analysis
  • Recommended adjustments to support program data
  • Proficient in data entry
  • Used office suite software such as Excel
  • Knowledge sets include: data entry.

Shipping Clerk

Gateway Press Printing Inc.
Louisville, KY
01.1999 - 08.2019
  • Managed distribution and transportation network
  • Prepared orders for shipment following order tickets, purchase orders, pick lists
  • Followed regulations to ship orders by air, ocean, truck freight
  • Generated appropriate shipping documents, including packing lists, commercial invoices, bills of lading
  • Conveyed orders to shipping location
  • Staged packages in order of delivery
  • Provided comprehensive and accurate flow of merchandise
  • Maintained inventory of shipping materials and supplies
  • Coordinated freight pickup
  • Received supplies, equipment
  • Unpacked all deliveries
  • Inspected all deliveries for completeness, quality and accuracy Prepared incoming and outgoing mail for distribution
  • Used mail handling machines to address mail, stuff mail
  • Affixed postage
  • Verified that items are addressed correctly, marked with the proper postage, in suitable condition for processing.

General Office Clerk

Hostmann Steinberg
Louisville, KY
04.1988 - 04.1998
  • Assisted with billing functions
  • Prepared bills, invoices
  • Proofread materials
  • Reviewed and verified data
  • Maintained and updated inventory
  • Prepared and edited reports
  • Responded to requests for information
  • Answered and screened telephone calls
  • Provided support to receptionist
  • Performed data entry
  • Processed and reviewed routine paperwork
  • Retrieved and archived documents.

Education

High School Diploma -

Southern High School
01.1985

Skills

  • Billing
  • Computer Skills
  • Delivery
  • Inventory Management
  • Materials Management
  • Microsoft Excel
  • Microsoft Mail
  • Microsoft Office
  • Networking
  • Pick
  • Quality
  • Receptionist
  • Shipping
  • Statistics
  • Telephone Skills
  • Transportation
  • Information Verification
  • Problem Resolution
  • Returns and exchanges
  • Complaint Handling
  • Delivery Tracking
  • Payment Processing
  • Outstanding communication skills
  • Documentation And Reporting
  • Customer Service
  • File Management
  • Customer Relations
  • Database Research
  • Order Placement

Phone

(502) 541-9777, (502) 541-9777

Timeline

Customer Service Agent

Jefferson County Clerk's Office
06.2023 - Current

HMDA ANALYST

Mutual of Omaha Mortgage, Inc.
08.2020 - 08.2022

Shipping Clerk

Gateway Press Printing Inc.
01.1999 - 08.2019

General Office Clerk

Hostmann Steinberg
04.1988 - 04.1998

High School Diploma -

Southern High School

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Cynthia Payne