Cynthia Pearce
PATERSON,NJ
Summary
Dedicated and hardworking cook with over 10 years of experience in customer service and restaurant operations. Proven ability to thrive in fast-paced environments while contributing to a positive, team-oriented work culture. Focused on ensuring smooth kitchen operations and providing customers with an excellent dining experience. Passionate about the culinary arts and eager to continue learning and growing in the industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Prep Cook, Line Cook & Server
International House of Pancakes, IHOP
Paterson, New Jersey
06.2015 - 01.2024
- Executed multitasking by managing batter preparation while upholding quality standards under fast-paced conditions.
- Implemented FIFO system for inventory management, expiration tracking, and waste reduction.
- Streamlined kitchen organization by ensuring cleanliness and optimizing storage in refrigerators and freezers.
- Worked closely with management to enhance efficiency in supply chain and overall kitchen functionality.
- Excelled in multitasking across roles to meet customer orders promptly and maintain service quality.
TEAM MEMBER
Checkers Restaurant
Paterson, NJ
12.2013 - 06.2015
- Operated the cash register, accurately processed transactions, and ensured correct change was given to customers
- Took drive-thru orders via headset, ensuring clear communication and prompt service
- Assisted in food preparation and prepped ingredients, ensuring food quality and adherence to safety standards
- Delivered exceptional customer service by addressing inquiries and ensuring customer satisfaction in a fast-paced environment
SHIFT MANAGER & CREW TRAINING MANAGER
McDonald's S&P Enterprise
Wayne, NJ
06.2008 - 06.2013
- Managed a team of 3 staff members, creating weekly schedules and assigning specific duties to optimize efficiency
- Provided training resources and facilitated employee development, while researching innovative methods to enhance customer rapport
- Ensured food quality and sanitation standards were met, overseeing general restaurant operations to drive profitability and maintain guest satisfaction
Education
High School Diploma -
Eastside High School
Paterson, NJ06-2006
Skills
- Team Collaboration
- Inventory & Order Management
- Food Preparation and Quality Control
- Customer Service and Supplier Relations
- Food Safety and Sanitation
- Cost Management and Problem Solving
- Training and Leadership
- Time management
- Microsoft Word
- Efficient multitasking
Certification
- SERVSAFE FOOD HANDLER CERTIFICATION, ServSafe National Restaurant Association, 01/01/23, Accredited by the American National Accreditation Board (ANAB) – Conference for Food Protection (CFP)
- SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION, ServSafe National Restaurant Association, 01/01/17, Accredited by the American National Accreditation Board (ANAB) – Conference for Food Protection (CFP) – 2016-2021 (Expired, actively working toward renewal)
References
References available upon request.
Timeline
Senior Prep Cook, Line Cook & Server
International House of Pancakes, IHOP
06.2015 - 01.2024
TEAM MEMBER
Checkers Restaurant
12.2013 - 06.2015
SHIFT MANAGER & CREW TRAINING MANAGER
McDonald's S&P Enterprise
06.2008 - 06.2013
- SERVSAFE FOOD HANDLER CERTIFICATION, ServSafe National Restaurant Association, 01/01/23, Accredited by the American National Accreditation Board (ANAB) – Conference for Food Protection (CFP)
- SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION, ServSafe National Restaurant Association, 01/01/17, Accredited by the American National Accreditation Board (ANAB) – Conference for Food Protection (CFP) – 2016-2021 (Expired, actively working toward renewal)
High School Diploma -
Eastside High School
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