CYNTHIA PENA
Houston,TX
Summary
Experienced administrative professional with 13 years in medical and business environments. Utilizing strong data entry, customer service, and organizational skills to support efficient operations. Demonstrated ability to maintain accurate records, manage correspondence, and ensure compliance with meticulous attention to detail. Skilled in handling diverse tasks and adapting to new situations, contributing to the timely and accurate release of information.
Overview
15
15
years of professional experience
Work History
Office Administrator
Texas Gear and Manufacture
02.2016 - 01.2025
- Accomplish smooth business operations as measured by efficient scheduling and resource allocation by managing executive calendars, meetings, and administrative priorities
- Improve financial accuracy as measured by error-free processing by handling invoices, contracts, and expense reports with attention to detail
- Maintain optimal supply levels as measured by zero stock-out incidents by tracking inventory and coordinating vendor relations
- Enhance customer satisfaction as measured by positive feedback and resolution efficiency by addressing inquiries and resolving complaints in a professional manner
Unit Secretary
Providence Holy Cross Medical Center
08.2011 - 07.2015
- Ensured medical documentation accuracy by transcribing doctor’s orders and maintaining organized records
- Improved patient experience by managing admissions and directing inquiries efficiently
- Safeguarded patient confidentiality by handling medical records with strict adherence to privacy regulations
- Maintained medical supply availability
Medical Assistant
Centro Medico Medical Center
07.2010 - 08.2011
- Accurately entered and updated patient information in electronic health records
- Managed and processed medical correspondence, including faxes and mail
- Maintained detailed records of patient interactions and medical procedures
- Provided excellent customer service to patients and their families
- Ensured compliance with HIPAA regulations and maintained patient confidentiality
- Maintained optimal supply levels
Education
Associate degree - behavior science
Houston community college
TX01.2027
Life and health insurance license -
Texas school of insurance
TX01.2023
Medical Assisting certification -
Concorde Career College
North Hollywood, CA01.2010
High school diploma -
Opportunities for learning
CA01.2009
Skills
- Data Entry & Management
- Data analysis
- Attention to detail
- Customer Service
- Communication
- Medical Office Administration
- Compliance
- Knowledge of HIPAA regulations
- Patient confidentiality
- Medical documentation
- Record maintenance
- Familiarity with medical office protocols
- Operational Support
- Time Management
- Organizational skills
- Payer research
- Adaptability
- Flexibility
- Interpersonal skills
- Computer application skills
Timeline
Office Administrator
Texas Gear and Manufacture
02.2016 - 01.2025
Unit Secretary
Providence Holy Cross Medical Center
08.2011 - 07.2015
Medical Assistant
Centro Medico Medical Center
07.2010 - 08.2011
Associate degree - behavior science
Houston community college
Life and health insurance license -
Texas school of insurance
Medical Assisting certification -
Concorde Career College
High school diploma -
Opportunities for learning
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