Cynthia Pena
Brooklyn,NY
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 9 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Care Team Associate
Advantage Care Physicians
06.2019 - Current
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information in electronic health record.
- Schedules patient appointments including making reminders and “no show” calls
- Obtains authorization from patients’ insurance for medical procedures and medications
- Flawlessly handles additional job duties and provides excellent customer service.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Lead Medical Office Assistant
Institute for Family Health
12.2018 - 06.2019
- Trains and mentor’s medical assistants in all aspects of the position
- Monitors Medical assistant performance to ensure adherence to approved policies and procedures
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Perform duties as a preceptor for newly hired medical assistant’s during orientation and complete necessary forms within the assigned time frame.
Medical Office Assistant
Institute for Family Health
11.2015 - 12.2018
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Education
Associates Degree - Occupational Studies
ASA College
Skills
- Front office management
- Prior authorization
- Insurance verification
- Bilingual in Spanish and English
- Patient Registration
- Coordinate Referrals
- Patient outreach
- Scheduling
- Performing EKGs
- Phlebotomy
- Health Care System
- OB/GYN Procedures
- Time Management
- Organizational Skills
Timeline
Care Team Associate
Advantage Care Physicians
06.2019 - Current
Lead Medical Office Assistant
Institute for Family Health
12.2018 - 06.2019
Medical Office Assistant
Institute for Family Health
11.2015 - 12.2018
Associates Degree - Occupational Studies
ASA College
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