Cynthia Perez
Grand Prairie
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Garage Door Services
04.2020 - 05.2024
- Engaged with customers to identify needs and recommend appropriate products or services.
- Facilitated customer inquiries to deliver exceptional service and resolve issues promptly.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy.
- Educated customers on product features, benefits, and promotions to enhance sales opportunities.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Prime Therapeutics
10.2014 - 02.2019
- Assisted customers with questions and concerns.
- Provided Pharmacies accurate information regarding benefit plan to the fullest satisfaction for Blue Cross Blue Shield.
- Maintained a professional and courteous communication with all our members internal and external.
- Investigating and resolving our members inquires in a timely manner.
- Managed calling systems and updating notes and operating house systems that connect all levels of management or colleagues inputting pharmaceutical mail orders for Blue Cross Blue Shield insurance carrier.
Dealer Registration/Account Payable
America Auto Auction
04.2013 - 09.2014
- Requesting documents from dealers to scan into system for our records.
- Customer Service skills involving interaction with customers.
- Cashier- checks, cash, credit cards handling.
- Filed, Answered phones , Data Entry.
Supervisor Customer Service
1to1tutor
10.2011 - 04.2013
- Filled out documentation and logs each day and created weekly reports detailing activities.
- Supervised total department call volume of 120-150 per day.
- Answered customer requests with friendly, knowledgeable service and support.
- Scheduling tutors and students.
- Receptionist back-up and other supports as needed.
Education
GED -
San Marcos
San Marcos, TX1999
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Call center experience
- Customer complaint resolution
- Data entry
- Relationship building
- Appointment scheduling
- Fluent in multiple languages
- Critical thinking
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
Garage Door Services
04.2020 - 05.2024
Customer Service Representative
Prime Therapeutics
10.2014 - 02.2019
Dealer Registration/Account Payable
America Auto Auction
04.2013 - 09.2014
Supervisor Customer Service
1to1tutor
10.2011 - 04.2013
GED -
San Marcos
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