Cynthia Pettway

Similar Profiles

• Brad MitchellBrad Mitchell

  <ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA

• Andrea GardnerAndrea Gardner

  IT Process Improvement Analyst Sr at Stericycle IncIT Process Improvement Analyst Sr at Stericycle Inc

• G JagadeeshG Jagadeesh

  <ul> <li>Responsibilities -Process Engineering: -</li> <li>Responsible for making SOP on required process flow for overall manufacturing.</li> <li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li> <li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li> <li>Responsible for doing analysis and making actions against failure to reduce production loss.</li> <li>Achieving standard targets requirement from customer end related to yield and scrap.</li> <li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li> <li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li> <li>Responsible for preparing PFMEA on process stages inline.</li> <li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li> <li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li> <li>Maintaining good yield graphs toward the given targets.</li> <li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li> <li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li> <li>Organizing and executing all process activities, such as rejection and scrap reduction.</li> </ul> at Sunny Opotech India Pvt.Ltd<ul> <li>Responsibilities -Process Engineering: -</li> <li>Responsible for making SOP on required process flow for overall manufacturing.</li> <li>Responsible for doing validation and closing buy off points in line before starting an NPI.</li> <li>Making process mapping for on scrap and process issues to increase productivity in manufacturing.</li> <li>Responsible for doing analysis and making actions against failure to reduce production loss.</li> <li>Achieving standard targets requirement from customer end related to yield and scrap.</li> <li>Responsible for confirming QOC and OBA failures and as well as making analysis on that and sharing RCA (Root Cause and Analysis) to CFT (Cross Functional Team).</li> <li>Conducting MOM (Minutes of Meeting) on daily basis Among the Yield, Scrap and Production.</li> <li>Responsible for preparing PFMEA on process stages inline.</li> <li>Making a SWR (Special Work Request) for any process change to improve yield and productivity.</li> <li>Responsible for making reports based on analysis with PPT, and conducting CFT to present reports for failure reduction.</li> <li>Maintaining good yield graphs toward the given targets.</li> <li>Time study, standard time and manpower request, capacity analysis, and line balancing analysis.</li> <li>Preparing DFMA reports of manufacturing and assembly based on criticality. Process improvement activities and continuous improvement of the manufacturing process, material handling, and line layout.</li> <li>Organizing and executing all process activities, such as rejection and scrap reduction.</li> </ul> at Sunny Opotech India Pvt.Ltd

• Brady AustinBrady Austin

  Process Improvement Lead at Walmart Trust and SafetyProcess Improvement Lead at Walmart Trust and Safety