Cynthia Phillips
Summary
Responsible cleaning professional who brings forty plus years of experience in all phases of building maintenance and cleaning of offices, businesses, homes and industrial facilities. Organized and resourceful with excellent time management skills, someone who can work effectively both independently and within a team.
Overview
41
41
years of professional experience
Work History
Commercial Cleaner
Competent Cleaning
Hyde Park, NY
10.1996 - Current
- General cleaning/dusting of offices, and common areas. Floor care of both carpets/hard floor surfaces.
- Clean/sanitize restrooms to include all fixtures and restocking of supplies.
- Handle equipment, chemicals, materials properly and with caution. Knowledge of MSDS sheets and trained in Bio-hazardous waste and OSHA safety.
- Empty/reline wastebaskets and dispose of trash and recyclables in proper outside containers.
- Deliver quality customer service to address urgent needs and cleaning requests.
- Keep building entryway glass clean and polished for professional presentation.
- Provide cleaning services to offices, homes, and commercial buildings.
- Improve building cleanliness with continuous sanitizing of high-touch areas.
Manager of Environmental Services
Unicco Services
Boston, MA
06.2000 - 10.2003
- Worked with team members from multiple departments to maintain strict cleaning and safety standards within one hundred plus facilities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to forty-five employees.
- Monitored safety compliance and trained employees to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Was in charge of managing and overseeing all cleaning operations of one hundred plus bank branches, to include hiring and training employees, payroll, walk throughs and reporting any needed repairs or problems within the buildings. I strived to improve efficiency of the cleaning personnel and cultivate a productive work atmosphere.
- Enhanced customer satisfaction ratings by engaging in personal visits with clients/managers, motivating team members to strengthen quality and increase productivity.
- Assessed employee work and improved performance with a one on one, hands on training approach.
Environmental Services Coordinator
Wingate At Dutchess
Fishkill, NY
04.1994 - 11.1996
- Overseen all operations of both the housekeeping and laundry departments within the health care facility. Duties included hiring/training, weekly payroll of employees for both departments
- Coordinated with all departments within the facility to assure smooth operations of both departments. Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Paralegal Studies
US Career Institute
Online Studies09.2022
GED -
Roosevelt High School
Hyde Park, NY06.1979
Skills
- Maintaining Building Security, Damage Prevention
- Productivity, Time Management, Decision Making Skills
- Special Event Preparation
- Emergency Clean-Up, Bio-hazardous Disposal, OSHA Compliance, PPE Safety
- Supply Inventory, and Recordkeeping
Timeline
Manager of Environmental Services
Unicco Services
06.2000 - 10.2003
Commercial Cleaner
Competent Cleaning
10.1996 - Current
Environmental Services Coordinator
Wingate At Dutchess
04.1994 - 11.1996
Associate of Applied Science - Paralegal Studies
US Career Institute
GED -
Roosevelt High School