Summary
Overview
Work History
Education
Skills
Timeline
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CYNTHIA PHILOGENE

Mcdonough,GA

Summary

Detail-oriented retail marketer with a diverse background spanning real estate, luxury lifestyle services, merchandising, and radio promotions. Skilled in developing engaging customer experiences, executing brand strategies, and managing end-to-end promotional initiatives. Brings a strong focus on process improvement, brand consistency, and customer satisfaction. Recognized for analytical thinking, precision in execution, and a client-centered approach in dynamic, fast-paced environments.

Overview

30
30
years of professional experience

Work History

Realtor

Mustang Properties
Covington, GA
04.2018 - Current
  • Monitored local market activity and housing trends to provide clients with up-to-date insights and competitive market analysis.
  • Represented buyer prospects and existing clients throughout the home search and purchasing process, delivering personalized guidance and support.
  • Maintained strong client relationships through consistent follow-up with past clients to generate referrals and repeat business.
  • Managed and serviced active property listings, ensuring optimal presentation, staging, and visibility across multiple marketing channels.
  • Collaborated with escrow officers, lenders, home inspectors, and pest control operators to ensure all contractual terms and conditions were met before closing deadlines.
  • Promoted property sales through strategic advertising, professional photography, social media campaigns, and hosting open houses.
  • Participated in local Multiple Listing Services (MLS) to maximize property exposure and stay informed on inventory and pricing activity.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

Lifestyle Concierge

Halstead Management
New York, New York
06.2014 - 04.2018
  • Delivered high-touch, personalized service to high-net-worth residents and guests, managing luxury requests ranging from fine dining reservations to private travel arrangements.
  • Acted as a trusted point of contact for residents, handling daily needs with discretion, efficiency, and exceptional attention to detail.
  • Coordinated exclusive experiences including event planning, spa services, private chefs, and entertainment bookings, ensuring seamless execution and client satisfaction.
  • Developed and maintained relationships with premium vendors, restaurants, and service providers to offer curated recommendations and VIP access.
  • Oversaw front-of-house operations, greeting residents and guests with professionalism and warmth, and resolving any issues with urgency and tact.
  • Managed incoming requests via phone, email, and in-person communication, ensuring timely and accurate response to all service inquiries.
  • Handled sensitive information with confidentiality and discretion, catering to celebrity and high-profile residents.
  • Provided personalized welcome services for new residents, including orientation to building amenities, local resources, and custom move-in assistance.
  • Liaised with building management, security, and maintenance teams to ensure resident satisfaction and operational efficiency.
  • Maintained detailed records of resident preferences to deliver proactive, personalized service and exceed expectations.
  • Assisted in developing lifestyle programming, including resident events, wellness initiatives, and seasonal activations.

Promotions Coordinator

CYNTHIA PHILOGENE, Clear Channel Communications, WWPR Power
New York, New York
11.2009 - 07.2014
  • Served as the primary liaison between the station and its listeners, ensuring consistent communication and fostering strong community engagement.
  • Authored public service announcements and artist bios to support programming and promotional initiatives.
  • Supervised promotional sales appearances and worked closely with promoters and artist management to plan and execute live events.
  • Organized and managed charity fundraisers, corporate image campaigns, and community outreach activities to enhance the station’s public profile.
  • Developed innovative marketing concepts and strategies to boost brand visibility and audience engagement.
  • Oversaw the coordination and execution of multi-channel marketing programs, including web advertising, direct mail campaigns, and print promotions.
  • Monitored and resolved listener concerns and complaints in a timely, professional manner to maintain audience satisfaction and loyalty.
  • Ensured all artist rider requirements were met ahead of live performances, coordinating with vendors and staff to support smooth event execution.

Merchandiser/Showroom Coordinator

Mario Bolognia
New York, New York
02.2005 - 03.2009
  • Executed strategic key distribution initiatives to drive product awareness and client acquisition, resulting in increased program revenues, media exposure, and market penetration.
  • Researched prospective consumer markets and developed targeted direct mail lists to enhance outreach and engagement.
  • Maintained up-to-date knowledge of industry trends to inform product development and marketing strategies.
  • Developed and managed client accounts; met with buyers to place orders, negotiate pricing, and strengthen long-term relationships.
  • Led the brand’s first introduction to the U.S. market by securing a televised feature on Regis and Kelly, significantly increasing national visibility and driving a 24% growth in domestic sales.
  • Represented the company at national and international trade shows to open new accounts and increase sales within existing markets.
  • Liaised daily with overseas factories to ensure production efficiency, on-time delivery, and adherence to quality standards.

Promotions Coordinator Assistant/ Promotions Coordinator

Emmis Communications, WQHT)..…..
New York, New York
01.1996 - 01.2004
  • Coordinated and executed scheduled on-air contests and promotional events, ensuring seamless integration with programming and audience engagement strategies.

    Acted as a primary point of contact for listener complaints and inquiries, providing timely and effective resolutions to enhance public relations and listener loyalty.

    Researched, wrote, and edited engaging artist biographies for the “Artist of the Month” feature, contributing to increased audience interest and content quality.

    Played an active role in weekly marketing and promotions meetings by presenting fresh, creative campaign ideas, which contributed to a 10% improvement in departmental marketing performance.

    Collaborated with touring artists and production teams to fulfill rider agreements, ensuring hospitality, technical, and logistical needs were met to support high-quality performances and maintain professional relationships.

Education

Bachelor of Arts Degree - Advertising

New York Institute of Technology
New York, NY
1999

Associate Degree - Business Administration

Miami Dade Community College
Miami, Florida
1996

Skills

  • Client Services & Relationship Management
  • Excellent Attention to Detail
  • Budget Management
  • Marketing Support
  • Space Planning
  • Project Management
  • Scheduling & Coordination
  • Problem-Solving & Resourcefulness

Timeline

Realtor

Mustang Properties
04.2018 - Current

Lifestyle Concierge

Halstead Management
06.2014 - 04.2018

Promotions Coordinator

CYNTHIA PHILOGENE, Clear Channel Communications, WWPR Power
11.2009 - 07.2014

Merchandiser/Showroom Coordinator

Mario Bolognia
02.2005 - 03.2009

Promotions Coordinator Assistant/ Promotions Coordinator

Emmis Communications, WQHT)..…..
01.1996 - 01.2004

Associate Degree - Business Administration

Miami Dade Community College

Bachelor of Arts Degree - Advertising

New York Institute of Technology

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