ADRIANA PICENO

Consistently exceeded sales and production goals through relationship-focused conversations and proactive business development.

• Supported delivery of comprehensive banking solutions to consumer and business clients through personalized financial consultations.
• Opened and maintained consumer and business deposit accounts, identifying opportunities to enhance client relationships.
• Built long-term client relationships through proactive outreach, follow-up, and personalized service.
• Functioned as branch fraud ambassador, providing education to clients and team members on fraud trends, prevention strategies, and risk mitigation.
• Worked with wealth management, mortgage, treasury management, and business banking teams to provide comprehensive financial solutions.
• Resolved complex client concerns, ensuring adherence to high service standards and regulatory compliance.
• Maintained strong knowledge of consumer banking products, business banking services, lending solutions, and bank procedures.

• Supported consumer and business clients with account opening and maintenance for smooth banking experiences.
• Built knowledge in compliance, branch operations, and risk management.
• Moved between branch locations successfully while adjusting to changing business needs and client requests.
• Guided FirstBank customers in choosing suitable deposit and savings products based on individual financial goals.
• Processed withdrawals, transfers, and account maintenance requests with strong attention to detail and accuracy.

• Managed cash office functions including balancing tills, preparing daily deposits, and processing cash orders.
• Maintained accuracy while handling large cash volumes and sensitive financial transactions.
• Coordinated armored carrier services and ensured compliance with cash handling procedures.
• Trained and supported new team members on policies, procedures, and customer service expectations.
• Supported management team by providing operational leadership and employee assistance to enhance team functionality.
• Cultivated leadership, problem-solving, organizational, and customer service skills to improve team effectiveness.