Cynthia Pickens
Ocala,FL
Summary
Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Overview
20
20
years of professional experience
Work History
Server
Lasalle Grill
South Bend, IN
07.1999 - 06.2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Operated POS terminals to input orders, split bills and calculate totals
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Communicated with venue personnel to coordinate event logistics
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Set up and tore down all catering services in banquet halls and at customer locations
Education
General Studies
Indiana University South Bend
South Bend, INSkills
- Menu knowledge
- Customer Service
- Food allergy understanding
- Safe food handling
- Floor display design
- Effective multi-tasker
- Accurate cash handling
- Team contribution
- Employee mentoring
- Strong team member
- Food preparation techniques
- Problem solving
- Guest and client satisfaction
- Courteous and professional demeanor
- Buffet setup and takedown
- Organizational skills
- Wine pairings
- Point of Sale (POS) system operations
- Wine, liquor and food service
- Hors-d’oeuvres service
- High-volume dining
- Strong communication skills
- Verbal communication
- Employee training
Timeline
Server
Lasalle Grill
07.1999 - 06.2019
General Studies
Indiana University South Bend
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