Cynthia Pierce
Wilson,NC
Summary
Personable business professional bringing successful 20-year career in financial roles within large and fast-paced corporations.
Overview
21
21
years of professional experience
Work History
Lead Data Analyst
S & P Global
10.2015 - 02.2024
- Enhanced data-driven decision-making by streamlining data collection and analysis processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Reduced manual errors in budget forecasting through the implementation of an automated financial modeling system.
- Ensured accuracy and consistency in data reporting by implementing rigorous quality control measures.
AML Risk Associate, High Risk Customers
PNC Bank
10.2014 - 10.2015
- Reduced risk exposure by conducting thorough analyses of credit, market, and operational risks.
- Performed due diligence on investment portfolios, mitigating potential losses and maintaining compliance with regulations.
- Monitored emerging risks and industry trends, providing valuable insights for informed decision-making processes.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Produced and filed reports to inform senior management of current activities and progress with investigations.
Compliance Associate, Regulatory Relations
PNC Bank
01.2012 - 10.2015
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Assisted with development of compliance objectives and strategies.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
Research Analyst, Government Demands
PNC Bank
01.2009 - 10.2012
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
- Enhanced decision-making processes for clients through the delivery of insightful reports and presentations.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Prepared detailed reports summarizing research findings and recommendations for further action.
Customer Success Manager
PNC Bank
01.2003 - 10.2009
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Business Management
Saint Paul's College
Lawrenceville, VABachelor of Arts - Business Administration
Western International University
Tempe, AZMBA - Masters of Business Management
Cambridge College
Cambridge, MASkills
- Risk Assessment
- Operations Analysis
- Project Management
- Data Mapping
- Regulatory Reporting Requirements
- Database Management
- Financial Banking & Sales
Timeline
Lead Data Analyst
S & P Global
10.2015 - 02.2024
AML Risk Associate, High Risk Customers
PNC Bank
10.2014 - 10.2015
Compliance Associate, Regulatory Relations
PNC Bank
01.2012 - 10.2015
Research Analyst, Government Demands
PNC Bank
01.2009 - 10.2012
Customer Success Manager
PNC Bank
01.2003 - 10.2009
Bachelor of Science - Business Management
Saint Paul's College
Bachelor of Arts - Business Administration
Western International University
MBA - Masters of Business Management
Cambridge College
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