Cynthia Pierce
Lubbock,Texas
Overview
23
23
years of professional experience
Work History
FC Associate
AMAZON
Lubbock, TX
02.2025 - 06.2026
- Managed high-volume order fulfillment operations, utilizing digital scanning equipment to accurately pick and extract specific products from inventory based on system requests.
- Streamlined fulfillment processes by sorting, classifying, and organizing incoming and outgoing packages to ensure rapid and accurate dispatch to customers.
- Conducted continuous inventory quality checks, reporting discrepancies, damaged items, or database errors to maintain supply chain accuracy.
- Adhered strictly to rigorous safety protocols, federal OSHA guidelines, and facility procedures to maintain a secure and efficient team environment.
Order Entry Clerk (Seasonal / Recurring)
NTI LLC
Remote
10.2024 - Current
- Handled high-volume inbound calls from taxpayers, providing exceptional customer service regarding federal tax forms, instructions, and publications.
- Guided citizens through the processes required to obtain Employer Identification Numbers (EINs) and other sensitive tax documentation.
- Executed high-speed, accurate data entry to process and fulfill publication orders within secure organizational databases.
- Adhered strictly to established government guidelines, privacy acts, and data security protocols to protect confidential citizen information.
Customer Service Agent I
SYKES HOME
Remote
09.2022 - 12.2022
- Managed high-volume inbound and outbound calls from patients inquiring about their home delivery medication benefits.
- Accurately documented patient interactions, account changes, and transactions within the secure company database to maintain data integrity.
- Liaised directly with medical prescribers via phone and fax to secure valid prescriptions on behalf of patients opting for home delivery services.
- Communicated complex health plan details, co-pays, and benefit structures clearly and compassionately to patients.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
Lubbock, TX
04.2012 - 06.2012
- Handled complex billing inquiries, account upgrades, service modifications, and new service activations.
- Utilized active listening and problem-solving skills to troubleshoot technical and account issues, successfully lowering customer frustration.
Leveraged Service Representative
AT&T GLOBAL SOLUTIONS
Lubbock, TX
04.2012 - 05.2012
- Served as a dedicated point of contact for business accounts, resolving intricate billing discrepancies, upgrades, and account transfers.
- Conducted system troubleshooting and cross-referenced product portfolios to recommend optimal service solutions to clients.
Customer Account Executive
CONVERGYS
Lubbock, TX
04.2003 - 04.2008
- Addressed and resolved a high volume of consumer inquiries regarding billing, service adjustments, and technical troubleshooting.
- Consistently met or exceeded performance metrics related to call quality, resolution efficiency, and customer satisfaction.
Timeline
FC Associate
AMAZON
02.2025 - 06.2026
Order Entry Clerk (Seasonal / Recurring)
NTI LLC
10.2024 - Current
Customer Service Agent I
SYKES HOME
09.2022 - 12.2022
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
04.2012 - 06.2012
Leveraged Service Representative
AT&T GLOBAL SOLUTIONS
04.2012 - 05.2012
Customer Account Executive
CONVERGYS
04.2003 - 04.2008